Collections Specialist

Alorica; Plantation (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Collections Specialist, where you'll work from home assisting customers with overdue accounts. This role involves making payment arrangements through both inbound and outbound calls, ensuring customer satisfaction while maintaining accurate records. With a commitment to employee well-being, this innovative firm offers a range of benefits including health coverage, PTO, and leadership programs. If you're looking for a rewarding career in customer service with ample growth opportunities, this position is perfect for you.

Benefits

Health, Dental, and Vision Coverage

Paid Time Off (PTO)

401K Retirement Plan

Paid Training

Tuition Reimbursement

Employee Discounts Program

Employee Assistance Program

Qualifications

• Previous collections experience required.
• Strong computer navigational skills are essential.

Responsibilities

• Assist customers with overdue accounts through inbound and outbound calls.
• Document call-related information for auditing and reporting.

Skills

Communication Skills

Customer Oriented

Computer Navigational Skills

Listening Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position: Collections Specialist

Location: WAH

Terms: Full-time

Pay: $15.00/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

Work from home as a collection specialist, assisting customers with overdue accounts, outstanding debts, and making payment arrangements, through inbound and outbound collections.

Responsibilities

• Inbound & Outbound calls
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary

Qualifications Qualifications

• High school diploma or GED
• Previous Collections experience required
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• Alorica will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

Place an application

Complete your online assessment

Our team will review your application

If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.