Temporary – Dispatcher II (TPW Enforcement Services)

City of Austin; Rio Grande (OH); On-site; USD 31,000 - 35,000; Full time

Job summary

City of Austin is seeking a Dispatcher II to support Parking Enterprise Division operations from the Rio Grande area. You will manage dispatch, calls for service, and security systems while coordinating with field crews and supervisors to ensure timely responses.

The role requires strong communication, multitasking, and ability to remain calm in emergencies. Working hours include weekend shifts; background check may be required.

Qualifications

• High school diploma or equivalent with 2+ years in call taking/dispatching or radio operations.
• Experience with dispatching customer services and handling multiple tasks under pressure.
• Knowledge of city/area streets and highways and basic office procedures.

Responsibilities

• Schedule and dispatch workers, vehicles, and equipment per trouble calls.
• Operate and monitor security, CCTV, and life-safety systems.
• Enter and dispatch work orders; communicate with field crews via two-way radios.

Skills

Dispatching

Two-way radio

Customer service

Office procedures

Emergency response

Communication

Time management

Street knowledge

Education

High school diploma

Tools

CAD/EMS

SharePoint

CSR system

Job description

About This Position

About Us!

Austin Transportation and Public Works (TPW) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

Job Description:

Purpose:

Under general supervision responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems and emergency response.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
• Schedules and loans out pool vehicles to authorized employees.
• Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
• Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
• Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
• Prepares daily work log information for reports.
• Determines types or amount of supplies needed and places orders, accordingly.
• Coordinates emergency response including evacuation process.

Responsibilities - Supervisor and/or Leadership Exercised:

None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis county area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses and Certifications Required:

None

Preferred Qualifications:

• Experience dispatching personnel including decision making.
• Experience coordinating personnel by providing clear and concise communication.
• Experience with two-way radio and understanding of radio etiquette.
• Experience preparing written responses to customers and the input statistics into SharePoint system.
• Experience with the City of Austin’s CSR system.

Compensation Range:

The annual hiring range for this position is $22.15-$61.08

Notes to Candidate:

The Dispatcher II is an integral part of the Parking Enterprise Division. This position will report directly to the Parking Enforcement Supervisor and will be responsible for deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, law, and city ordinances. This position serves as a city ambassador, assisting members of the public and visitors, enforcing parking and ground transportation laws, and reporting damage or vandalism in the public right-of-way.

Pay Rate: $22.63 - $25.46 per hour .

Location: 1111 Rio Grande St., Austin, Texas 78701

Hours: Saturday & Sunday: 10:00 am – 8:30 pm

Monday & Tuesday: 1:30 pm – 12:00 am

Hours may vary depending on departmental needs and initiatives.

Watch Inside TPW to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape.

Working for the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities, and more. Click here for more information on City of Austin Benefits!

This position may require a background check.

Assessment: This position may require a skills assessment.

Essential Employee: This position is considered an “Essential” role and is essential to the operations of the City based on the preparation, response, and recovery phase of extraordinary situations or emergency conditions. As an employee that has been designated as “Essential” the expectation will be to work at a designated work site during declared extraordinary situations or emergency conditions to serve the community. Essential Employees during emergencies play a role in ensuring the public health, safety, and welfare of our community and ensuring City operations continue.

READ THIS STATEMENT regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties, responsibilities, and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see LinkedIn Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

We also recommend you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Close Job Posting: Department may close the job posting at any time after 7 days.

Please be aware the _ Posting End Date _ reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

90-Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes: Office location is subject to change based on department needs and programs.

PLEASE NOTE: Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology: Austin Transportation and Public Works uses the communication platform, Microsoft Teams, to conduct virtual interviews.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation’s most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security : Plan for the future with the City of Austin Employees’ Retirement System.

• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness : Stay healthy through wellness programs, on‑site fitness centers, and mental health support.

• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.