Temporary Deduction Resolution Specialist

Clemens Food Group; Hatfield Township (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Clemens Food Group is seeking a detail-oriented Temporary Deduction Resolution Specialist to support our Accounts Receivable team in Hatfield, PA onsite. You will research, validate, and resolve customer deductions and short payments in a fast-paced environment, partnering with internal departments and customers to recover invalid deductions and maintain accurate accounts.

The ideal candidate is analytical, organized, proficient in Excel, and capable of investigating discrepancies from start to

Qualifications

• High school diploma required; accounting/finance education preferred.
• Proficient in Excel with PivotTables, lookups, sorting and filtering.
• Strong analytical, investigative, and problem-solving skills.
• Excellent attention to detail and documentation practices.
• Strong written and verbal communication skills.
• Able to organize and prioritize many transactions and deadlines.
• Able to work independently and collaborate with teams.

Responsibilities

• Research and validate customer deductions by reviewing invoices, pricing, proofs, and remittance details.
• Determine validity and root cause of deductions including pricing, shortages, freight, and returns.
• Collaborate with internal teams and customers to resolve disputes and recover invalid deductions.
• Process approved credits and repayments in SAP, ensuring proper matching of deductions.
• Reconcile deductions, credits, unapplied cash, and discrepancies to maintain accurate balances.
• Handle high-volume portfolio while meeting productivity and quality goals.
• Analyze deduction activity to identify trends and opportunities for process improvement.

Skills

Excel proficiency

Analytical thinking

Attention to detail

Communication

Time management

Independent work

Education

High school diploma

Accounting/finance education preferred

Tools

SAP

CRM platforms

Job description

Onsite: Hatfield, PA | 8am – 5pm | Fulltime

Clemens Food Group is seeking a detail-oriented Temporary Deduction Resolution Specialist to support our Accounts Receivable team. This role is responsible for researching, validating, and resolving customer deductions and short payments in a fast-paced, high-volume environment.

The ideal candidate is analytical, organized, comfortable working in Excel, and skilled at investigating discrepancies from start to finish. You will partner with internal departments and external customers to resolve disputes, recover invalid deductions, and maintain accurate customer accounts.

What You’ll Do

• Research and validate customer deductions by reviewing invoices, pricing agreements, proof of delivery, remittance details, and other supporting documentation.


• Determine the validity and root cause of deductions involving pricing, shortages, freight, compliance, returns, and other claim types.


• Partner with internal departments and external customers to obtain documentation, resolve disputes, and recover invalid deductions.


• Process approved credits and repayments while ensuring deductions are accurately matched and documented in SAP.


• Reconcile deductions, credits, unapplied cash, and other discrepancies to maintain accurate customer balances.


• Manage a high-volume portfolio while meeting established productivity, quality, aging, and resolution goals.


• Analyze deduction activity to identify recurring trends, emerging risks, and process improvement opportunities.

What You’ll Bring

• High school diploma or equivalent required. Additional education in accounting, finance, or business is preferred.


• Demonstrated proficiency in Microsoft Excel, including sorting, filtering, PivotTables, and lookup functions.


• Strong analytical, investigative, and problem-solving skills.


• Excellent attention to detail, follow-through, and documentation practices.


• Strong written and verbal communication skills.


• Ability to organize and prioritize a large volume of transactions while managing multiple deadlines.


• Ability to work independently and collaborate effectively with internal teams and external customers.

Preferred Experience

• Two or more years of experience in Accounts Receivable, deductions, chargebacks, collections, or a related area.


• Experience researching commercial deductions, customer claims, and short payments.


• Experience working in SAP, CRM platforms, or similar business systems.


• Experience partnering directly with customers and cross-functional business teams.