Temporary Customer Support Representative

Aerotek; Hanover (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

Aerotek in Hanover, MD seeks a Talent Engagement Specialist for a 60-day temp role. You will conduct structured video interviews, follow scripts, and guide candidates to suitable openings while maintaining accurate data in the ATS and delivering a professional candidate experience.

The role focuses on high-volume interviews, precise documentation, and alignment with hiring processes. This is a 10-week, hourly, non-exempt assignment.

Qualifications

• Strong verbal communication skills.
• Professional on-camera presence.
• Ability to follow interview scripts consistently.
• Strong organization and attention to detail for data entry.

Responsibilities

• Conduct ~50 structured video interviews weekly.
• Follow interview scripts to ensure consistency and compliance.
• Discuss multiple opportunities with candidates to match openings.
• Enter screening outcomes and candidate data accurately into ATS.
• Use screening tech to conduct and document interviews.
• Provide a welcoming, professional candidate experience for the brand.
• Meet weekly interview volume, quality, and documentation targets.

Skills

Verbal communication

On-camera presence

Interview scripting

Data entry / documentation

Time management

Tech platforms

High-volume interviews

Job description

Overview

Aerotek has an immediate opening for a Temporary Customer Support / Talent Engagement Representative at the corporate office in Hanover, MD. The duration of this contract is approximately 60 days.

Location:Hanover, MD

Employment Type:Full-Time, Hourly (Non-Exempt),10 WeekDay Temp Assignment

Compensation:$20.00/hour

Reports To:Technology Program Manager

About the Role

We're looking for a Talent Engagement Specialist to serve as the first point of contact for candidates pursuing opportunities across multiple job openings. In this role, you'll conduct structured video interviews at high volume, following provided scripts and using purpose-built screening technology to evaluate candidates efficiently and consistently. Interview scheduling is fully handled through automated campaigns, so your time is focused where it matters most — talking with candidates and assessing fit.

You'll play a critical part in keeping our hiring pipeline moving and ensuring every candidate has a professional, positive experience.

What You'll Do

• Conduct approximately 50 structured video interviews per week across multiple open positions

• Follow provided interview scripts closely to ensure every candidate is screened consistently, objectively, and in compliance with our process

• Speak with each candidate about multiple job opportunities they may qualify for, helping match their skills and interests to the right openings

• Ensure all data captured during calls — screening outcomes, candidate qualifications, availability, and interest — is entered accurately and completely into our ATS

• Use company-provided screening technology to conduct and document interviews

• Deliver a professional, welcoming candidate experience that reflects well on our brand

• Meet weekly interview volume, quality, and documentation targets

What You'll Bring

Required

• Strong verbal communication skills and a professional on-camera presence

• Comfort conducting back-to-back video interviews in a structured, high-volume environment

• Ability to follow interview scripts and evaluation criteria consistently across many conversations

• Strong organization and attention to detail, especially in documentation and data entry

• Reliability and time management — the schedule is built around consistent daily interview blocks

• Comfort learning and working in new technology platforms

Preferred

• Experience in a high-volume call environment (e.g., call center, customer service, inside sales, or phone-based support)

• Experience working against weekly volume or productivity goals

What Success Looks Like

• Consistently completing ~50 quality video interviews per week

• High script adherence — every candidate gets the same consistent, compliant screening experience

• Complete, accuratesystemrecords for every call, with no missing data

• Candidates report a positive, professional screening experience and leave aware of the opportunities that fit them

Compensation & Schedule

• $20.00 per hour, non-exempt (overtime eligible per applicable law)

• 40 hours a week, schedule TBD