TEMPORARY CUSTOMER SERVICE TECHNICIAN

South Coast Water District; Laguna Beach (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Temporary Customer Service Technician! This role offers the chance to work remotely after training, handling customer inquiries and processing payments. You'll be the first point of contact for customers, answering calls and dispatching work orders. If you have a knack for effective communication and customer service, this position is perfect for you. With flexible hours and the opportunity to gain valuable experience in a supportive environment, this role is a great stepping stone in your career. Don't miss out on this chance to make a difference in your community!

Qualifications

• One year of customer service experience required.
• Comfortable with data entry and using software applications.

Responsibilities

• Answer high volume of calls regarding billing and water/sewer questions.
• Input payments and work orders into the CIS system.

Skills

Customer Service

Effective Communication

Basic Mathematics

Typing

Office 365

Tools

CIS Billing System

Microsoft Word

Microsoft Excel

Job description

TEMPORARY CUSTOMER SERVICE TECHNICIAN

Hours: Vary Monday through Thursday and flex between 7AM to 6PM (fully remote after training is complete)

$20 per Hour
No Benefits

South Coast Water District has immediate temporary openings for seasonal Customer Service Technician to work starting immediately and can run up to 999 total hours per Fiscal Year.

The primary functions will be:

• answering phone calls
• inputting work orders into the CIS system
• inputting payments into the CIS system
• dispatching work orders to Field Customer Service
• routing calls to the appropriate department – for example: Operations, Engineering & Water Conservation.

Job Functions:

• Answer a high volume of calls re: billing and water or sewer questions.
• Dispatch work orders to the Field Customer Service department via work orders, email and phone.
• Receives telephone calls and directs the caller to the proper office, such as Water or Sewer Operations, Water Conservation or Permitting.
• Receives service requests and transfer of water/sewer service work orders.
• Input payments into the CIS Billing system.
• Operates the computer CIS billing system to inquire on accounts, input work orders.
• Receives customer payments in person at the front desk.

Qualifications:

• Techniques for dealing effectively with the public, vendors, contractors and District staff, in person and over the telephone.
• Effectively communicate in person over the phone or in writing.
• Basic mathematics
• Typing
• Familiar with Office 365.

Ability to:

• Deal with the public in person and over the phone.
• Respond to and effectively prioritize multiple calls.
• Use English effectively to communicate in person; over the telephone and in writing.

Requirements:

• One (1) year of experience in customer service, maintaining financial and accounting records, and/or office support.
• Comfortable with use of computer and data entry functions, including the use of Microsoft Word and Excel
• Valid California class C driver's license with satisfactory driving record.