Temporary Customer Service Specialist

Lockton Companies; Overland Park, Northern (KS, KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Competitive hourly pay

Consistent schedule

Equipment provided

Supportive team environment

Retention bonus

Referral bonus

Job summary

Lockton is hiring Temporary Customer Service Specialists to support the 2026 Annual Enrollment season. You will conduct individualized benefits review sessions by phone and educate employees on their options.

Based in Overland Park, Kansas or remote, this 40-hour-per-week role offers paid training, a clear schedule from Monday–Friday, and weekly pay as a temporary W-2 employee. Prior customer service or benefits experience is preferred.

Qualifications

• Customer-focused and committed to providing a positive employee experience.
• Clear, confident, and professional communicators.
• Comfortable with phone-based customer service for extended periods.
• Proficient with computers, keyboards, headsets, and multiple technology platforms.
• Able to learn new systems quickly.
• Available to work 40 hours per week for the entire assignment.

Responsibilities

• Conduct individualized benefits review sessions by phone.
• Help employees understand benefit options.
• Answer questions and provide accurate information.
• Guide employees through enrollment process.
• Use multiple computer systems to document interactions and provide a professional customer experience.

Skills

Customer focused

Clear communicators

Phone communication

Computer proficiency

Google platforms

Dependable

Solution oriented

Learn quickly

40 hours per week

Tools

Headsets

Multiple technology platforms

Google platforms

Job description

Overland Park, Kansas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

The Customer Service Specialist is responsible for providing high-level service to ensure that appropriate support is provided to the client’s employees. The Customer Service Specialist is responsible for communicating telephonically to conduct and track individual, personalized benefit review sessions and properly educate employees during open enrollment.

Temporary Customer Service Specialist – Open Enrollment- Benefits

Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season!

As part of Lockton’s BCInsourcing team, you’ll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company’s annual enrollment period.

We are seeking customer-focused professionals who enjoy helping others, communicate confidently, and are comfortable working in a fast-paced, technology-driven environment. Experience in customer service, employee benefits, or insurance is preferred.

Licensed and non-licensed opportunities are available.

Compensation
Licensed Life & Health Insurance Professionals: $22.00–$24.00 per hour
Non-Licensed Professionals with Benefits or Customer Service Experience: $18.00–$21.00 per hour

What You’ll Do
After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process.

Responsibilities include:

• Helping employees understand their available benefit options
• Conducting individualized benefits review sessions by phone
• Answering questions and providing accurate information
• Guiding employees through the enrollment process
• Using multiple computer systems and communication platforms to document and support each interaction
• Providing a professional, positive customer experience

What We Offer

• Paid training – Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires.
• Competitive hourly pay – Temporary W-2 position with weekly pay.
• Consistent schedule – Monday through Friday with no weekend requirements.
• Company-provided equipment – Equipment needed to perform the role will be provided.
• Supportive team environment – Join an experienced team dedicated to helping employees successfully navigate their benefits.
• Bonus opportunities
  Retention Bonus: $100–$200 VISA Gift Card (for meeting end-of-assignment expectations)
  Referral Bonus: $100 VISA Gift Card for each hired referral
• Assignment Period: October–November 2026
• Hours: 40 hours per week
• Schedule: Monday–Friday
• Shift Window: Shifts will be scheduled between 7:00 a.m. and 7:00 p.m. Central Time
• Location: Overland Park, Kansas or Remote

Full-time attendance and commitment are required for the duration of the assignment. Attendance is essential during both training and the enrollment period.

Qualifications

Qualifications

• We are looking for individuals who are:
• Customer-focused and committed to providing a positive employee experience
• Clear, confident, and professional communicators
• Comfortable communicating with customers by phone for extended periods
• Highly proficient with computers, keyboards, headsets, and multiple technology platforms
• Comfortable navigating computers, Google platforms, and other communication tools
• Professional, dependable, and solution-oriented
• Able to learn new systems and processes quickly
• Available to work 40 hours per week for the entire assignment

Candidates may be asked to complete computer, keyboarding, and communication assessments as part of the interview process.

Work-Location Requirements

Temporary applicants must reside in one of our approved work states:

About Lockton
Lockton is the world’s largest privately held, independent insurance brokerage. Through our people, expertise, and innovative solutions, we help clients protect what matters most and navigate an increasingly complex risk and benefits landscape.

As part of Lockton, BCInsourcing provides benefits communication and administrative services that help organizations connect their employees with the benefits and resources available to them.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.