Temporary Benefits Coordinator

Lockton Companies; Overland Park (KS); On-site; USD 42,000 - 48,000; Full time

Job summary

Lockton is seeking Temporary Benefits Coordinators to join our Lockton On Call team for Open Enrollment. This role provides administrative and employee support related to benefit programs and helps employees understand their options during Open Enrollment.

Position is a temporary assignment from late September to early December 2026, with 8-hour shifts between 7:00 a.m. and 6:00 p.m., and pay of $20/hour non-bilingual or $23/hour bilingual.

Qualifications

• High school diploma required.
• Experience in benefits, human resources, customer service, healthcare, or insurance is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide professional customer service by phone and email related to medical, dental, vision, and other benefits.
• Explain benefit plans, policies, and Open Enrollment updates to employees.
• Support Open Enrollment activities and communicate important updates to employees.
• Research benefit plans and respond with accurate information in a timely manner.
• Enter information into HRIS and related systems; maintain confidentiality.
• Escalate complex questions to senior team members as needed.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Confidentiality

Education

High school diploma

Tools

Microsoft Office

HRIS

Job description

Overland Park, Kansas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

The Temporary Benefits Coordinator provides high-level service and support to ensure a positive benefits experience for the client’s employees during Open Enrollment. This role communicates with employees by phone and email to conduct and track individual, personalized benefit review sessions, answer questions, and help employees understand and navigate their benefit options.

Lockton On Call (LOC) | Seasonal Open Enrollment Support
$20/hour Non-Bilingual | $23/hour Bilingual
Temporary Assignment: Late September – Early December 2026
8-hour shifts scheduled between 7:00 a.m. – 6:00 p.m.

Help Employees Navigate Open Enrollment with Confidence

Lockton is seeking Temporary Benefits Coordinators to join our Lockton On Call (LOC) team for the busy Open Enrollment season. This is a great opportunity for customer-focused professionals who enjoy helping others, solving problems, and working in a fast-paced environment.

In this role, you will provide administrative and employee support related to benefit programs and help employees understand their benefit options during Open Enrollment.

What You’ll Do

• Provide professional and responsive support related to Medical, Dental, Vision, Spending Accounts, STD/LTD, and voluntary benefits, including critical illness, hospital indemnity, and accident plans.
• Help employees understand new benefit plans, policies, and Open Enrollment updates.
• Support Open Enrollment activities, including team huddles, reviewing client materials, and communicating important updates to employees.
• Research benefit plans and respond to employee questions with accurate and timely information.
• Provide excellent customer service through phone and email interactions.
• Complete daily administrative tasks, including reviewing and entering information into HRIS and related systems.
• Escalate complex benefit questions or issues to senior team members when appropriate.
• Maintain confidentiality when handling employee benefit information and other sensitive data.
• Adapt to changing priorities and a fast-paced seasonal environment.
• Perform other duties as assigned.

What We’re Looking For

We're looking for individuals who are:

• Customer-service focused and enjoy helping others.
• Strong communicators with excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Resourceful problem-solvers who know when to ask questions or elevate an issue.
• Comfortable using Microsoft Office and able to quickly learn new HRIS and benefits systems.
• Flexible and adaptable when priorities change.
• Professional and able to maintain confidentiality when working with sensitive employee information.

Must live in either the Kansas City, MO or Dallas, TX area.

Qualifications

Education & Experience

• High school diploma required.
• Previous experience in benefits, human resources, customer service, healthcare, insurance, or a related field is a plus.

Why Lockton On Call?

Open Enrollment is one of the busiest and most important times of the year for employee benefits. As part of the Lockton On Call team, you'll play an important role in helping employees get the information and support they need to make informed decisions about their benefits.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.