Temporary Customer Service Specialist

Lockton; Overland Park (KS); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Competitive pay

Consistent schedule

Equipment provided

Supportive team

Bonus opportunities

Job summary

Lockton is seeking a Temporary Customer Service Specialist to support the 2026 Open Enrollment season. You will assist employees nationwide with benefits options, conduct benefits reviews by phone, and guide them through enrollment with clear, accurate information.

Paid training, weekly pay, a 40-hour work week, and a flexible work location (Overland Park office or remote for eligible hires) are offered during October–November 2026.

Qualifications

• Customer-focused and committed to a positive employee experience.
• Clear, confident, and professional communicator.
• Comfortable talking with customers by phone for extended periods and proficient with computers and headsets.

Responsibilities

• Conduct benefits review sessions by phone after paid training.
• Help employees understand available benefit options.
• Answer questions with accurate information and guide enrollment.
• Document interactions across multiple systems.

Skills

Customer focus

Communication skills

Technical proficiency

Tools

Google platforms

Multiple computer systems

Job description

Temporary Customer Service Specialist – Open Enrollment- Benefits

Your Responsibilities

Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season! As part of Lockton’s BCInsourcing team, you’ll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company’s annual enrollment period.

Licensed and non-licensed opportunities are available.

Compensation

• Licensed Life & Health Insurance Professionals: $22.00–$24.00 per hour
• Non-Licensed Professionals with Benefits or Customer Service Experience: $18.00–$21.00 per hour

What You’ll Do

After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process.

Responsibilities include:

• Helping employees understand their available benefit options
• Conducting individualized benefits review sessions by phone
• Answering questions and providing accurate information
• Guiding employees through the enrollment process
• Using multiple computer systems and communication platforms to document and support each interaction
• Providing a professional, positive customer experience

What We Offer

• Paid training – Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires.
• Competitive hourly pay – Temporary W-2 position with weekly pay.
• Consistent schedule – Monday through Friday with no weekend requirements.
• Company-provided equipment – Equipment needed to perform the role will be provided.
• Supportive team environment – Join an experienced team dedicated to helping employees successfully navigate their benefits.
• Bonus opportunities Retention Bonus: $100–$200 VISA Gift Card (for meeting end-of-assignment expectations) Referral Bonus: $100 VISA Gift Card for each hired referral

Assignment Details

• Assignment Period: October–November 2026
• Hours: 40 hours per week
• Schedule: Monday–Friday
• Shift Window: Shifts will be scheduled between 7:00 a.m. and 7:00 p.m. Central Time
• Location: Overland Park, Kansas or Remote
• Travel: No travel required

Full-time attendance and commitment are required for the duration of the assignment. Attendance is essential during both training and the enrollment period.

Qualifications

• We are looking for individuals who are:
• Customer-focused and committed to providing a positive employee experience
• Clear, confident, and professional communicators
• Comfortable communicating with customers by phone for extended periods
• Highly proficient with computers, keyboards, headsets, and multiple technology platforms
• Comfortable navigating computers, Google platforms, and other communication tools
• Professional, dependable, and solution-oriented
• Able to learn new systems and processes quickly
• Available to work 40 hours per week for the entire assignment

Candidates may be asked to complete computer, keyboarding, and communication assessments as part of the interview process.

Work-Location Requirements

• Alabama
• Arizona
• Arkansas
• Colorado
• Connecticut
• Delaware
• District of Columbia
• Florida
• Georgia
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• New Hampshire
• New Jersey
• North Carolina
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming

About Lockton

Lockton is the world’s largest privately held, independent insurance brokerage. Through our people, expertise, and innovative solutions, we help clients protect what matters most and navigate an increasingly complex risk and benefits landscape.

As part of Lockton, BCInsourcing provides benefits communication and administrative services that help organizations connect their employees with the benefits and resources available to them.