Benefits Coordinator - Grapevine, TX

Lockton Companies; United States; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid training and development

Company-provided equipment

Medical, dental, vision coverage

401(k) retirement plan with match

Vacation accrual

Job summary

BCInsourcing, a Lockton Company, seeks a Benefits Coordinator to support Menzies Aviation onsite in Texas. The role covers life-cycle benefit services, employee communications, and client relationship management with HR departments and benefit carriers.

The coordinator will work face-to-face at the client site and handle enrollment, billing, and related tasks. The position requires HR/Benefits experience, Excel proficiency, and strong communication skills to deliver accurate, timely service

Qualifications

• High School Diploma or equivalent; related work experience acceptable.
• Experience with Microsoft Excel and HR/Benefits functions.
• Experience in HR/Benefits or client service roles.

Responsibilities

• Act as liaison between HR, employees, BCInsourcing, and benefit carriers.
• Develop understanding of employer-sponsored benefit plans and provide client recommendations.
• Administer and support benefit tasks such as life events, enrollments, and billing.
• Respond to inquiries and resolve benefit-related issues promptly.
• Track employee services and support in client systems.

Skills

Microsoft Excel

Client service

Communication skills

HR/Benefits experience

Relationship management

Problem solving

Education

High School Diploma/GED

HR/Benefits experience

Tools

HRIS payroll/benefit system

CRM system

Job description

BCI-Menzies Aviation Group, Texas, United States of America

At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

The Benefits Coordinator supports our client in providing life-cycle benefit services to the client’s Human Resources department and employees. The Coordinator builds business relationships with our client primarily in a face-to-face, onsite environment operating at the client’s workplace of operation. Responsibilities include employee communication and a range of client-specified benefit services.

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you'll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location: This position supports Menzies Aviation and is based onsite in the office five days per week, Monday-Friday.

Essential Functions

• Represents BCInsourcing as an ambassador to Menzies Aviation by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
• Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers
• Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
• Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
• When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
• Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
• Responds to employee and carrier inquiries in a timely and accurate manner
• Accurately tracks employee services and client support in appropriate systems
• Performs all other duties as requested by BCInsourcing

Qualifications

Required Education and Experience

• High School Diploma/GED equivalent and/or related work experience equivalency
• Proven experience operating in Microsoft Excel.
• Must have previous experience in HR/Benefits to be considered.
• Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
• Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
• Demonstrate self-driven outcomes with little supervision
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes

Preferred Education and Experience

• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
• Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
  • 11 company-observed holidays
  • 2 floating holidays
  • 2 personal days
  • 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly pay range for this position is $24.03 - $26.44 per hour.

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what's right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.