Temporary Customer Service Representative

City of Valdez; Valdez (AK); On-site; USD 32,000 - 42,000; Part time

Job summary

The City of Valdez is hiring a temporary Customer Service Representative to support staff shortages in the coming months. You will greet visitors, answer calls, process payments, and handle routine inquiries related to city operations.

This role requires strong customer service skills, basic cash handling, and the ability to operate standard office software. Excellent communication and confidentiality are essential in this position.

Qualifications

• High school diploma or GED required.
• Two years of customer service and data entry experience preferred.
• Ability to learn and use various software programs and standard office equipment.
• Maintain confidentiality in handling information.
• Effective written and oral communication skills.
• Ability to establish and maintain good working relationships.
• Ability to work under pressure and stay organized.

Responsibilities

• Answer incoming city phone calls and direct callers to the correct person or department; relay messages as appropriate.
• Greet and assist customers in the City Hall front lobby; provide information within scope of knowledge.
• Perform cashier duties in accordance with standard procedures and city policy.
• Receive and process payments; balance daily receipts and monies collected.
• Assist with absentee voting and voter registrations for elections.
• Process paperwork submissions for administrative programs and route accordingly.
• Support Clerk’s Office with other duties as needed.

Skills

Customer service

Cash handling

Microsoft Office

Accounting software

Confidentiality

Written & verbal communication

Time management

Teamwork

Stress management

Education

High School Diploma or GED

2 years customer service & data entry

Tools

Microsoft Office

Accounting software

Office equipment

Job description

The City of Valdez City Clerk is hiring a temporary Customer Service Representative to aid in covering staff shortages in the upcoming months. This position, with minimal supervision, greets and directs telephone calls and visitors, and performs routine customer service functions including processing payment receipts and paperwork, answering inquiries regarding routine city operations, data entry, and other administrative tasks.

These knowledge, skills, and other characteristics are necessary to be successful in this position:

• Skilled in providing customer service and responding to public inquiries
• Knowledge of basic cash handling principles and techniques.
• Ability to learn and use various software programs (Microsoft Office programs, accounting software, etc.) and standard office equipment.
• Ability to maintain confidentiality.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to work under pressure, organize and prioritize work, and maintain composure when dealing with stressful situations.

Minimum Qualifications

A High School Diploma or GED. Two (2) years of customer service and data entry experience.

This is a temporary, non-benefited position working up to 37.5 hours per week

Position is open until filled with review of applications ongoing.

ESSENTIAL FUNCTIONS:

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

SUPERVISION RECEIVED: Direct

Primary Duties And Responsibilities

• Answers incoming City phone calls and directs callers to the correct person or department; takes and relays messages as appropriate; provides information to callers within scope of knowledge and ability.
• Greets and assists customers in City Hall front lobby; provides information within scope of knowledge and ability.
• Performs cashier duties in accordance with standard office procedures and City policy.
• Receives payments, including fees, utility, taxes and other accounts receivable payments; counts and verifies totals; prepares and issues receipts; balances daily work and monies received.
• Assists with absentee voting and voter registrations for elections.
• Receives, documents and routes or processes (as appropriate) paperwork submissions for various administrative programs.
• Assists Clerk’s Office with other administrative tasks as needed.

Physical Requirements And Work Environment

• Work is performed in an office environment.
• May be required to lift up to 25 lbs.

This is a non-benefited temporary position.