Temporary Customer Service Representative

OLLY; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

OLLY is seeking a Temporary Customer Service Representative to provide exceptional service and manage customer inquiries in a fully remote setting. This full-time contract role involves working closely with various teams and processing customer orders efficiently using Microsoft D365. The ideal candidate will have 1-5 years of customer service experience, preferably in the CPG sector, alongside strong communication and organization skills. Candidates must be authorized to work in the United States without sponsorship.

Qualifications

• Experience in customer service; experience in CPG and inventory management preferred.
• Ability to anticipate and solve problems proactively.
• Excellent communication and organization skills.

Responsibilities

• Provide world-class service to OLLY’s customers and manage inquiries.
• Work cross-functionally with Sales and Finance teams.
• Process customer orders efficiently.

Skills

1-5 years experience in customer service

Strong business acumen

Proactive problem-solving

Strong excel skills

Highly organized

Tools

Microsoft D365

Job description

Temporary Customer Service Representative

Remote, USA

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

• Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding
• inquiries, problem resolutions, etc.
• Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain
• Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad
• hoc issues that arise
• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders
• Assist with customer and item data setup
• Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
• Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available
• inventory, aged inventory regularly and as dictated by business needs
• Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates
• and reports
• Pull together metrics and appropriate KPIs to be able to track customer service related performance

CAPABILITIES + SKILLS REQUIRED

• 1-5 years experience in customer service, CPG experience preferred, inventory management preferred
• Strong business acumen and a basic understanding of warehouse, inventory and logistics
• Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve
• problems when they occur
• Transparent, open/honest communicator – great listener who can read between the lines
• Fast learner, can react to changing environment, strong communication and organization
• Strong excel skills and math skills
• Highly organized, detailed oriented, and self-motivated

THE DETAILS

LOCATION: Remote, USA

HOURS: Full Time (40 hours a week) , 5 months , Contract

MANAGER: Customer Service Manager

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.

As set forth in OLLY’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.