Temporary Customer Service Representative

OLLY PBC; United States; Remote; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Daily Drop — Subscriber Perk

30% off food delivery — treat yourself

Zusammenfassung

OLLY PBC is seeking a Temporary Customer Service Representative for a remote, full-time 5-month contract. You will manage end-to-end customer orders, coordinate with Sales, Finance, and supply chain, and use EDI and Microsoft D365 for order processing.

Responsibilities include onboarding new customers, data setup, and KPI tracking. Ideal candidates have 1–5 years in customer service, with CPG exposure, inventory management familiarity, and strong communication skills.

Qualifikationen

• 1–5 years experience in customer service; CPG experience preferred.
• Understanding of warehouse, inventory and logistics basics.
• Ability to troubleshoot and take initiative.
• Strong communication and organizational skills.
• Accurate data entry and data management skills.

Aufgaben

• Provide world-class customer service to OLLY’s customers and communicate with customers/retailers.
• Support and work cross-functionally with Sales, Finance and supply chain teams.
• Process and manage full cycle of customer orders through EDI and Microsoft D365; troubleshoot issues as needed.
• Work with 3PL to manage finished goods inventory and ensure fulfillment levels.
• Assist with customer and item data setup, BOMs and UPCs in data hubs like Salsify.
• Collaborate with the S&OP Manager to identify at-risk orders and manage allocations; monitor open orders and inventory.
• Facilitate new customer onboarding with routing guides and timely updates and reports.
• Pull together KPIs to track customer service performance.

Kenntnisse

Customer service

CPG experience

Inventory management

Problem solving

Communication

Excel

Organization

Tools

EDI

D365

Salsify

ERP

Jobbeschreibung

Temporary Customer Service Representative

Remote Full-time

Daily Drop — Subscriber Perk

30% off food delivery — treat yourself between shifts

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

• Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding

• Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain

• Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad

• hoc issues that arise

• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders

• Assist with customer and item data setup

• Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).

• Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available

• inventory, aged inventory regularly and as dictated by business needs

• Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates

• and reports

• Pull together metrics and appropriate KPIs to be able to track customer service related performance

CAPABILITIES + SKILLS REQUIRED

• 1-5years experiencein customer service, CPG experience preferred, inventory management preferred

• Strong business acumen and a basic understanding of warehouse, inventory and logistics

• Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve

• problems when they occur

• Transparent, open/honest communicator – great listener who can read between the lines

• Fast learner, can react to changing environment, strong communication and organization

• Strong excel skills and math skills

• Highly organized, detailed oriented, and self-motivated

THE DETAILS

LOCATION: Remote, USA

HOURS: Full Time(40 hours a week), 5 months, Contract

MANAGER: Customer Service Manager

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·