Customer Experience Representative (full-time temporary August- January)

Midmark Corporation; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Midmark Corporation seeks a Customer Experience Representative on a full-time temporary basis from August to January. You will be the first point of contact for customers, processing orders and coordinating requests with accuracy and timeliness.

Responsibilities include handling inquiries via phone/email, maintaining ERP/CRM data, coordinating with logistics, and assisting with audits and cross-functional projects as needed. Strong communication and basic software proficiency are required.

Qualifications

• High school diploma or equivalent.
• 0-2 years of relevant customer service or order processing experience.
• Basic knowledge of Midmark products and processes.
• Strong communication and organizational skills.

Responsibilities

• Serves as the first point of contact for customer inquiries via phone, email, or other communication channels.
• Maintains a comprehensive understanding of all products and services relative to division of support.
• Develops and grows relationships with channel partners, working collaboratively to execute on requests.
• Processes customer orders accurately and timely in ERP and CRM systems.
• Provides call center coverage and coordinates customer requests.
• Resolves routine customer issues and escalates complex issues as appropriate.
• Maintains ERP and CRM data accuracy and documentation.
• Coordinates with internal teams to support customer needs and order fulfillment.
• Follows established processes related to customer service, logistics, and compliance.
• Obtains freight quotes and helps coordinate delivery needs with Midmark’s logistics department.

Skills

Strong communication

Organizational skills

Customer service

ERP/CRM fundamentals

Education

High school diploma or equivalent

Tools

Oracle ERP

Microsoft Office

CRM systems

Job description

Customer Experience Representative (full-time temporary August- January)

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Job Description

JOB SUMMARY:

The Customer Experience Representative serves as the first point of contact for customers by processing orders and coordinating customer requests accurately and timely. This role supports customer satisfaction through effective communication, issue resolution, and adherence to established processes while working independently within defined procedures.

ESSENTIAL/PRIMARY DUTIES:

Serves as the first point of contact for customer inquiries via phone, email, or other communication channels.

Maintains a comprehensive understanding of all products and services relative to division of support. Develops and grows relationships with channel partners, working collaboratively to execute on requests.

Processes customer orders accurately and timely in ERP and CRM systems.

Provides call center coverage and coordinates customer requests.

Resolves routine customer issues and escalates complex issues as appropriate.

Maintains ERP and CRM data accuracy and documentation.

Coordinates with internal teams to support customer needs and order fulfillment.

Follows established processes related to customer service, logistics, and compliance.

Obtains freight quotes and helps coordinate delivery needs with Midmark’s logistics department.

SECONDARY DUTIES:

Assists with departmental & cross-functional projects and initiatives.

Trains teammates on departmental processes.

Runs and updates departmental reports.

Assist with audits and respond to auditors’ requests.

Supports other Midmark locations/teammates as needed.

Supports and implements MPS principles and theme work.

EDUCATION and/or EXPERIENCE:
High school diploma or equivalent and 0-2 years of relevant customer service or order processing experience.

COMPETENCY and/or SKILL:

Strong communication and organizational skills

Basic proficiency with Oracle, Microsoft Office, and CRM systems

Basic knowledge of Midmark products and processes

Customer service, ERP/CRM, and logistics fundamentals

Ability to work independently within established procedures and elevate complex issues

Basic awareness of FDA and ISO requirements

SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities