Temporary Customer Service Representative

F. H. Cann & Associates, Inc.; Buffalo (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

F. H. Cann & Associates, Inc.

is seeking motivated Temporary Customer Service Representatives to support a statewide program. You will assist customers by providing exceptional service in a fast-paced environment, with full-time hours and Monday–Friday shifts from 8:00 AM to 7:00 PM EST. Responsibilities include handling high-volume inbound calls, data entry of sensitive information, and assisting customers with payments, online accounts, and budget billing.

Qualifications

• May handle high-volume inbound calls.
• Experience with data entry and sensitive information.
• Ability to assist with payment arrangements and processing.

Responsibilities

• Receive high volume inbound calls and assist customers with starting/stopping/transferring service.
• Occasional outbound calls for verification purposes.
• Data entry of sensitive information.
• Research and resolve customer questions and issues using online tools and systems.
• Operate multiple applications, databases, and computer programs.
• Assist customers with setting up payment arrangements and budget billing.
• Assist customers with processing payments.
• Assist customers with setting up and accessing online accounts.

Skills

High-volume calls

Data entry

Payment processing

Online account setup

Job description

Summary

F.H. Cann & Associates is seeking motivated Temporary Customer Service Representatives (CSRs) to support an important statewide program. In this role, you will assist customers by providing exceptional service and support in a fast-paced, professional environment. This temporary opportunity offers full-time hours with operating schedules of Monday through Friday, working 8-hour shifts between 8:00 AM and 7:00 PM EST. If you enjoy helping others and making a positive impact, we encourage you to apply.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Receive high volume in-bound calls and assist customers with starting/stopping/transferring service.
• Occasional out-bound calls for verification purposes
• Data entry of sensitive information
• Research and resolve customerquestions and issues usingonline tools and systems.
• Operate multiple applications, databases, and computer programs.
• Assist customers with setting up payment arrangements and budget billing.
• Assist customers with processing payments.
• Assist customers with setting up and or accessing online accounts.