CSR/Call Center Representative

F.H. Cann & Associates; Columbia (SC); Hybrid; USD 21,000 - 28,000; Full time

Job summary

F.H. Cann & Associates in South Carolina is seeking a Customer Service Representative to handle inbound calls, verify information, and enter data while delivering compassionate and professional service. The role supports a state-wide program in a fast-paced, office-based setting.

Preferred candidates will have strong data entry skills, proficiency with Microsoft Office, and the ability to manage time and stay organized. Hybrid in-office work is available and veterans are encouraged to apply.

Qualifications

• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.

Responsibilities

• Receive in-bound calls and provide answers with pre-scripted responses.
• Occasional out-bound calls for verification.
• Data entry of sensitive information.
• Provide compassionate and tactful service to community.
• Operate multiple applications, databases, and computer programs.
• Active learning and listening.
• Maintain extraordinary communication abilities.

Skills

Customer service

Data entry

Listening & communication

Stress management

Time management

Spanish (bonus)

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

Job description

FHC is a growing, family-owned company established in 1999, and we invite you to be part of our team. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines. We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors.

We’re hiring exceptional Customer Service Representative's for an exciting opportunity supporting a state-wide program. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.

Project Hours of Operation: Monday – Friday 8:00AM -4:30 PM EST

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Receiving in-bound calls and providing answers to questions with pre-scripted responses
• Occasional out-bound calls for verification purposes
• Data entry of sensitive information
• Providing compassionate and tactful service to community
• Operate multiple applications, databases, and computer programs
• Active learning and listening
• Extraordinary communication abilities

Requirements

• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately
• Ability to handle sensitive and private information
• Well organized, results driven, and able to work in a fast-paced environment.
• Ability to resolve challenging situations calmly and professionally.
• Ability to manage time and prioritize

Preferred Education and Experience:

• Previous experience in a high-volume inbound call center required
• At least 1 year of customer service experience
• Strong data entry and typing skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
• High school diploma or equivalent
• Bilingual Spanish is a plus
• Veterans encouraged to apply
• Federal and State contractor call/contact center along with Account Receivable Management
• In-Office/hybrid

WFH Requirements:

• Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
• Private, quiet, and distraction free room/office space
• Adhere to Telecommute Policy in its entirety

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Security Clearance Requirements

• Must be able to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

An Aff... .

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

If you need accommodation as part of the employment process, please contact Human Resources at [e-mail] .

If you want to view the “Know Your Rights” poster, please choose your language: English Spanish

If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish

Summary

• Interview Process Requirement: Candidates must have access to a computer or laptop with a reliable internet connection to complete the virtual interview process and required internet speed test. Equipment for the position will be provided by the company.

Remote Position: Candidates must reside within 30 miles of Greenville, or Charleston, South Carolina