Remote Temp CSR — Fast-Paced Customer Support

F.H. Cann & Associates; Atlanta (GA); Remote; USD 21,000 - 28,000; Full time

Job summary

F.H. Cann & Associates is seeking motivated Temporary Customer Service Representatives (CSRs) to support an important statewide program. These positions are remote but require candidates to live in or within 30 miles of Atlanta, GA.

Schedule is Monday through Friday, 8:00 AM to 7:00 PM EST, with 8-hour shifts. Responsibilities include handling high-volume inbound calls, data entry, and assisting customers with payments and online accounts.

Qualifications

• Ability to retain information taught and leverage that information.
• Ability to acknowledge customer issues and provide solutions.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Knowledge of customer service practices and principles.
• Experience in a high-volume inbound call center preferred.

Responsibilities

• Receive high volume in-bound calls and assist customers with starting/stopping/transferring service.
• Occasional out-bound calls for verification purposes.
• Data entry of sensitive information.
• Research and resolve customer questions and issues using online tools and systems.
• Operate multiple applications, databases, and computer programs.
• Assist customers with setting up payment arrangements and budget billing.
• Assist customers with processing payments.
• Assist customers with setting up and or accessing online accounts.

Skills

Customer service

Data entry

Typing

Communication

Problem solving

MS Excel

MS Word

Outlook

Adobe Acrobat

Internet Explorer

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Outlook

Adobe Acrobat

Internet Explorer

Job description

F.H. Cann & Associates is seeking motivated Temporary Customer Service Representatives (CSRs) to support an important statewide program. These positions are remote but require candidates to live in or within 30 miles of Atlanta, GA.

Schedule is Monday through Friday, 8:00 AM to 7:00 PM EST, with 8-hour shifts. Responsibilities include handling high-volume inbound calls, data entry, and assisting customers with payments and online accounts.