Temporary Benefits Coordinator

Supplemental Health Care; Buffalo (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Supplemental Health Care is seeking a detail-oriented Temporary Benefits Coordinator to support our Benefits team during a high-volume period. This role focuses on data entry, data cleanup, and benefits-related administrative tasks while delivering excellent customer service.

The successful candidate will handle sensitive information, maintain accurate records, and assist employees with enrollment processes by phone, ensuring timely and accurate benefits administration.

Qualifications

• High school diploma or GED required.
• Minimum of two years of administrative, customer service, HR, call center or related experience in an over-the-phone support role.
• Benefits administration experience a plus.
• Strong data entry skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Ability to maintain confidentiality and handle sensitive employee information professionally.

Responsibilities

• Perform high-volume data entry with a high degree of accuracy.
• Maintain employee records, enrollment information, and eligibility data within HR, carrier, and vendor systems.
• Assist employees with benefit enrollment processes via phone.
• Complete benefit enrollment activities, including manual enrollments, coverage changes, and distribution of enrollment confirmations.
• Triage incoming calls, emails, and requests, directing issues to the appropriate team member.
• Handle confidential employee, health, and benefits information with discretion and professionalism.
• Support the Benefits team with various administrative tasks.

Skills

Data entry

Attention to detail

Communication

Confidentiality

Multi-tasking

Benefits administration experience

Education

High school diploma or GED

Job description

General Description

Supplemental Health Care is seeking a detail-oriented Temporary Benefits Coordinator to support our Benefits team during a high-volume period. This role is primarily responsible for data entry, data cleanup, employee support, and benefits-related administrative tasks. The ideal candidate is detail oriented, comfortable working with sensitive personal information, and able to provide exceptional customer service while managing multiple priorities.

Essential Job Functions

• Perform high-volume data entry with a high degree of accuracy.
• Maintain employee records, enrollment information, and eligibility data within HR, carrier, and vendor systems.
• Assist employees with benefit enrollment processes via phone.
• Complete benefit enrollment activities, including manual enrollments, coverage changes, and distribution of enrollment confirmations.
• Triage incoming calls, emails, and requests, ensuring issues are directed to the appropriate team member.
• Handle confidential employee, health, and benefits information with discretion and professionalism.
• Support the Benefits team with various administrative tasks.

Minimum Skills, Knowledge and Talents

• High school diploma or GED required.
• Minimum of two years of administrative, customer service, HR, call center or related experience working in an over-the-phone support role required.
• Benefits administration experience a plus
• Strong data entry skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Ability to maintain confidentiality and handle sensitive employee information professionally.

Equal Opportunity Statement

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to [e-mail] or call [phone] to let us know the nature of your accommodation request and your contact information.