Temporary AV Support Pro for Classrooms & Webcasts

Northwestern University; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Job summary

Northwestern University is seeking a temporary AV Support Specialist to deliver high-quality IT and AV assistance across Kellogg classrooms, study spaces, and conference areas in Chicago. The role requires flexible hours and strong customer service.

The position emphasizes front-line support, device maintenance, and aiding video-recording and web conferencing sessions, with a focus on teamwork and efficient problem-solving in a fast-paced environment.

Qualifications

• 2–4 years of IT end-user or AV support experience.
• Two years of customer service experience, in person or over the phone.
• Proficiency with Windows and Mac OS and Microsoft Office.
• Ability to work under time pressure and communicate clearly.

Responsibilities

• Provide front-line IT and AV support to Kellogg faculty, staff and students.
• Maintain devices and IT services and support video recording and web conferencing.
• Support public computing, printers, kiosks, displays and peripherals.
• Perform related duties with minimal supervision.

Skills

Front-line IT support

Customer service

Communication skills

Time management

Education

2 - 4 year college degree

Tools

ServiceNow

FootPrints

Remedy

A+ or CTS certifications

Windows OS

Mac OS

Microsoft Office

Job description

Northwestern University is seeking a temporary AV Support Specialist to deliver high-quality IT and AV assistance across Kellogg classrooms, study spaces, and conference areas in Chicago. The role requires flexible hours and strong customer service.

The position emphasizes front-line support, device maintenance, and aiding video-recording and web conferencing sessions, with a focus on teamwork and efficient problem-solving in a fast-paced environment.