Temporary Admissions Outreach Specialist

Saybrook University; United States; Presencial; USD 25.000 - 39.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Insurance (medical and dental)

Retirement plan

Tuition reimbursement

Professional development

Descripción de la vacante

Pacific Oaks College is seeking a motivated admissions outreach professional for a temporary 3-month contract (October–December). The role focuses on rapid-response outreach to prospective students, on-site at our campus, serving as the first point of contact, providing introductory program information, and scheduling admissions advising appointments.

The position requires 32 hours/week, Monday–Thursday, with 60+ outreach touches daily and active phone engagement.

Formación

• Bachelor’s degree preferred; equivalent experience considered.
• 2 years in high-volume phone outreach or admissions recruitment.
• Strong verbal and written communication skills.
• Experience with CRM systems (Salesforce or CampusVue) preferred.

Responsabilidades

• Conduct rapid outbound outreach to inquiries via phone, email, and text.
• Schedule admissions appointments with counselors.
• Document outreach and pipeline changes in CRM.
• Meet daily outreach targets and activity thresholds.

Conocimientos

Phone outreach

Customer service

Clear communication

Fast-paced environment

Educación

Bachelor's degree

Herramientas

Salesforce

CampusVue

Descripción del empleo

Job Description: Position Overview

The College is seeking a motivated, detail-oriented professional for a temporary, 3-month contract role (October through December) to support our Admissions team. The primary focus of this role is rapid-response outreach to prospective students who have submitted inquiries about academic programs. Working on-site at our campus location, you will serve as the initial, friendly point of contact, connecting with prospective learners, providing introductory program information, and scheduling them for admissions advising appointments.

Assignment Details

Duration: 3 Months (Immediate start through late December)

Schedule: 32 hours per week | Monday - Thursday, 9:00 a.m. - 6:00 p.m.

Work Location: Negotiable

Employment Type: Temporary / Contract (Hourly)

Key Responsibilities

• Rapid Inquiry Outreach: Execute high-volume outbound calling, emailing, and text messaging to new prospective student inquiries within established response-time targets ("speed to lead").
• Student Engagement & Triage: Conduct warm, professional introductory conversations to identify student interests, answer preliminary admissions questions, and address initial enrollment barriers.
• Appointment Setting: Guide qualified prospective students toward the next step in the enrollment funnel by booking them directly into appointments with admissions counselors.
• CRM Data Entry: Accurately document all daily outreach attempts, completed contacts, conversation notes, and pipeline status changes in institutional systems (Salesforce / CampusVue).
• Target Achievement: Consistently meet daily operational targets, including 60+ daily outreach touchpoints and at least two hours of active phone engagement.

Qualifications

• Education & Experience: Bachelor’s degree preferred; an equivalent combination of education and experience will be considered. At least 1-2 years of experience in high-volume phone outreach, admissions recruitment, customer service, or inside sales.
• Communication Skills: Excellent verbal, phone etiquette, and written communication skills with the ability to build immediate rapport with diverse adult learners.
• Technical Skills: Familiarity with CRM or database tracking software (Salesforce and CampusVue or similar student information systems strongly preferred).
• Work Style: High energy, organized, reliable, and comfortable working in a fast-paced, goal-driven outreach environment.

Benefits

Pacific Oaks offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education.

• generous paid time-off
• medical and dental coverage
• company-paid life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts (FSA)
• tuition reimbursement
• professional development
• regular employee appreciation events

Equal Opportunity Employer

Pacific Oaks is an Equal Opportunity Employer.