Admissions Advisor

HealthStaff Training Institute; Temecula (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

HealthStaff Training Institute is seeking an Admissions Coordinator to guide prospective students through the enrollment process and provide program information. You will conduct interviews, follow up with leads, assist with funding options, and help applicants start their educational journey.

The role requires excellent communication, strong follow-up skills, attention to detail, and the ability to work in a fast-paced environment. Bilingual English/Spanish is highly preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and sales abilities.
• Comfortable making outbound calls and following up with leads.
• Computer proficiency including email, CRM systems, Microsoft Office, and Google Workspace.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Bilingual English/Spanish is highly preferred.

Responsibilities

• Respond promptly to inbound leads generated through phone calls, website inquiries, social media campaigns, walk-ins, referrals, and career fairs.
• Conduct outbound follow-up calls, texts, and emails to prospective students.
• Interview prospective students to determine career goals, program suitability, and enrollment readiness.
• Explain program details including curriculum, schedules, externships, certifications, tuition, payment plans, and career opportunities.
• Assist students with selecting the appropriate program based on their goals and background.
• Schedule campus tours, virtual appointments, and information sessions.
• Conduct presentations and orientation sessions for prospective students.
• Guide students through the enrollment process from inquiry to start date.

Skills

Communication skills

Customer service

Sales abilities

Outbound calling

CRM systems

Microsoft Office

Google Workspace

Organization

Teamwork

Bilingual English/Spanish

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

We are seeking a motivated, energetic, and student-focused Admissions Coordinator to join our growing team. The Admissions Advisor plays a key role in guiding prospective students through the enrollment process, providing program information, conducting interviews, following up with leads, assisting students with funding options, and helping applicants start their educational journey.

This position requires excellent communication skills, professionalism, strong follow-up abilities, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities & Duties

Student Recruitment & Admissions

• Respond promptly to inbound leads generated through phone calls, website inquiries, social media campaigns, walk-ins, referrals, and career fairs
• Conduct outbound follow-up calls, texts, and emails to prospective students
• Interview prospective students to determine career goals, program suitability, and enrollment readiness
• Explain program details including curriculum, schedules, externships, certifications, tuition, payment plans, and career opportunities
• Assist students with selecting the appropriate program based on their goals and background
• Schedule campus tours, virtual appointments, and information sessions
• Conduct presentations and orientation sessions for prospective students
• Guide students through the enrollment process from inquiry to start date

Lead Management & Follow-Up

• Maintain consistent communication with leads through CRM systems and communication platforms
• Follow up on warm leads, inactive leads, and previously interested students
• Maintain accurate notes and updates in the CRM system
• Track student documents, pending items, and enrollment status
• Meet daily, weekly, and monthly activity and enrollment goals
• Participate in lead nurturing campaigns and scholarship promotions
• Re-engage former leads and applicants for upcoming class starts

Administrative & Documentation Duties

• Collect and review enrollment paperwork and student documentation
• Ensure student files are complete, organized, and compliant
• Assist with enrollment agreements and related forms
• Maintain confidentiality of student and company information
• Coordinate with financial, administrative, and academic departments
• Prepare reports and updates for management
• Assist with student onboarding and orientation processes
• Support office operations including answering phones and greeting visitors

Funding & Student Support

• Provide general information regarding scholarships, grants, payment plans, and workforce funding opportunities
• Assist students in understanding WIOA, DOR, VA, Workers’ Compensation, and private payment options
• Coordinate with workforce agencies and funding partners when applicable
• Help students gather documents needed for enrollment and funding approval

Marketing & Community Outreach Support

• Participate in career fairs, workshops, community events, and outreach activities
• Support social media and marketing campaigns through lead follow-up efforts
• Build relationships with community organizations and referral partners
• Assist with special enrollment events and open houses

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service and sales abilities
• Comfortable making outbound calls and following up with leads
• Computer proficiency including email, CRM systems, Microsoft Office, and Google Workspace
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team
• Professional appearance and positive attitude
• Bilingual English/Spanish is highly preferred

Preferred Experience

• Admissions, sales, customer service, call center, or recruitment experience preferred
• Experience in education, vocational schools, healthcare training, or workforce development is a plus
• Experience using CRM systems and lead management software preferred
• Fast-paced and goal-oriented educational environment
• Opportunity for career growth and leadership development
• Supportive and team-focused culture
• Some local travel for events, workshops, and outreach activities may be required

Ideal Candidate

The ideal candidate is energetic, organized, compassionate, driven, and passionate about helping students improve their future through education. They should be highly responsive, dependable, and capable of building trust with prospective students while maintaining professionalism and accountability.