Temporary - Administrative Support Associate

East Carolina University; Greenville (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

East Carolina University in Greenville, NC, invites applications for a Temporary - Administrative Support Associate in Campus Operations. The role supports the Facilities Service Center, greeting customers, processing work requests in AiM, handling PORT requisitions, data entry, and mail distribution.

This entry-level position emphasizes strong customer service, reliability, and effective communication. Final candidates undergo background checks; ECU is an equal opportunity employer and supports

Qualifications

• High school diploma or equivalent.
• Experience in customer service is preferred.
• Ability to handle multiple tasks and data entry accurately.

Responsibilities

• Monitor the AiM work order system (50%).
• Answer incoming calls and greet customers (30%).
• Oversee key distribution and communication (20%).

Skills

Customer service

Data entry

Phone handling

Education

High school diploma or equivalent

Tools

AiM work order system

Job description

Temporary - Administrative Support Associate

Position Information

Job Title

Job Title Temporary - Administrative Support Associate

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The Administration & Finance Division encompasses a broad range of operational, financial, technological, safety, administrative and people-focused units that support the daily functions and long‑term success of the university.
Campus Operations includes Facilities Engineering & Architectural Services, Facilities Services, and Housekeeping Services. Campus Operations is responsible for the support of all university real property including buildings, infrastructure, and grounds. Responsibilities on the university’s Main, Health Sciences, and West Research Campuses, and satellite locations associated with ECU programs include major and minor renovations and construction; corrective and preventive maintenance and repairs by utilities services (controls, electrical, HVAC , life safety, plumbing, central steam and chilled water operations), building services (carpentry, locksmith, masonry, paint, roofing), and automotive services; maintenance of grounds by grounds services, recycling, refuse removal, sustainability; and moving services and housekeeping services support of academic, administrative, athletic, classroom, clinical, dining, laboratory, library, performing arts, and residence life spaces.
Building Services, a unit in Facilities Services responsible for carpentry, locksmith, masonry, paint, and roofing on the university’s Main, Health Sciences, and West Research Campuses, and satellite locations.

Primary Purpose of Position

The primary purpose of this position is to serve as a customer service representative in the Main Campus Facilities Service Center. Reporting to the Director of Facilities Service, this position will be responsible for greeting and assisting customers; processing work requests in the AiM work order system; processing PORT requisitions; performing data entry and file management; answering phones; communicating via a two‑way radio; distributing keys; and dispensing departmental mail.
Key Responsibilities Include:

• Monitoring the AiM work order system (50%)
• Answering incoming calls and greeting customers (30%)
• Overseeing key distribution and communication (20%)

Minimum Education, Knowledge, Skills, and Experience

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

License or Certification Required by Statute or Regulation

None

License or Certification Required by the Department

None

Preferred Education, Knowledge, Skills, and Experience

None

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328‑9847 or toll free at 1‑866‑489‑1740 or send an email to [e-mail]. Our office is available to provide assistance Monday‑Friday from 8:00‑5:00 EST.

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( AD​AAA ) should contact the Department of Human Resources at (252) 737‑1018 (Voice/ TTY ) or ADA [e-mail] .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate where you learned about this job vacancy.
  • LinkedIn
  • Chronicle of Higher Education
  • CareerBuilder
  • Greenville Daily Reflector
  • Raleigh News & Observer
  • HigherEdJobs.com
  • InsideHigherEd.com
  • Monster.com
  • Indeed
  • ECU Website
  • Other
• * Will you now or in the future require visa sponsorship for employment?
  • Yes
  • No