Temporary Administrative Assistant Academics

Bryant & Stratton College; Buffalo (NY); On-site; USD 39,000 - 40,000; Full time

Job summary

Bryant & Stratton College in Buffalo, NY, is seeking a Student Services Assistant to support the enrollment process and student records. The role will primarily operate from the Buffalo campus with some days at Amherst and SouthTown campuses, contributing to retention and enrollment goals.

Ideal candidates will have an Associate’s degree and 2–3 years in administration, with strong communication and customer service skills, and proficiency in Microsoft Office applications.

Qualifications

• Associate’s degree required.
• 2–3 years of experience in an administrative role.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Registration/Scheduling: create and manage semester and yearly class schedules, data entry and file review.
• Reporting: gather, analyze, and complete information for administrative reports.
• Transcript duties: assist with transcript requests and evaluate transfer credits.
• Customer service: respond to inquiries via phone, mail, email, text, chat and route follow-ups.
• Technical applications: use MS Office, databases, calendar, Outlook, LMS and other apps.

Skills

Communication skills

Customer service

Education

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401K, and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness eligible employer.

Job Description

The Student Services Assistant works independently, performing a wide range of complex and confidential administrative and clerical support duties. This position requires excellent communication and interpersonal skills, solid customer service, and the ability to provide information to a wide range of internal and external contacts. In additional to clerical support, the Administrative Assistant will assist the Student Services department with supporting the student enrollment process, preparing student records and supporting the College in achieving overall retention and enrollment goals.

This is a market position that will function out of the Buffalo campus and will require some days working out of the Amherst and SouthTowns campuses.

Essential Duties and Responsibilities:

1. Registration/Scheduling: Creation and management of semester and yearly class schedules, including all changes, in an accurate and timely manner. Registration and scheduling data entry for new and continuing students. Review new student files for compliance.
2. Reporting: Gathers, analyzes, and completes information required for administrative report generation.

1. Transcript Duties: Assists with the fulfillment of official Bryant & Stratton College transcript requests. Evaluates transcripts to determine number of transfer credits.

1. Customer Service: Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, Email, text, chat).
2. Technical Applications: Uses multiple technical applications including MSOffice (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

College Competencies:

• Accountability—Takes ownership
• Brand Ambassadorship—Understands our brand and messages it to the students
• Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
• Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
• Accuracy & Timeliness—Shows careful attention to details for all departmental work and commits few errors.
• Communication with Customer Focus—Communicates openly and honestly with students and associates and presents information in a clear and concise manner both orally and in writing.
• Manages/Organizes Priorities -- Takes initiative and utilizes resources to insure priorities are met in a timely manner and corrects problems as they arise.
• Profession-related Acumen—Adheres to BSC policies and procedures objectively and consistently and respects and maintains confidentiality.

Qualifications:

• Associate’s degree required
• 2 – 3 years of experience in an administrative role
• Ability to learn curriculum requirements, course content and necessary pre‑requisites within each degree program offered
• Internet Savvy with multiple browsers
• Ability to function effectively as part of a team to meet overall campus goals
• Familiar with Microsoft Office product, especially Excel
• Ability to work evenings and Saturdays (as stated above)

Preferred qualifications:

• Bachelor’s degree preferred
• 2 – 3 years of experience in higher education

Physical Demands and Work Environment:

• Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 25 pounds.
• Position also requires the use of computer technology/equipment.
• Position requires the ability to hear conversations and receive information in person and over the telephone.
• Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

Salary:

$39,000 - $40,000 ($18.75-$19.23 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.