Business Office Assistant

Bryant & Stratton College; Town of Orchard Park (NY); Remote; USD 41,000 - 51,000; Full time

Job summary

Bryant & Stratton College is seeking a Business Office Assistant for online education in Orchard Park. The role delivers high-quality customer service and administrative support, serving as the primary contact for students regarding financial accounts.

Key duties include answering inquiries by phone and email, setting up and monitoring payment plans, reviewing balances, coordinating collections, and supporting enrollment and retention initiatives.

Qualifications

• Associate degree or higher required.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and organizational skills.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the primary contact via phone and email to assist students with account-related inquiries.
• Coordinate student payment plan setup within the Student Account Center.
• Monitor payment plans weekly and follow up on missed payments.
• Review balances for non-enrolled students and coordinate collections.
• Develop a working knowledge of student financial programs.
• Collaborate with departments to support enrollment and retention.
• Participate in monthly account balance reviews.
• Review excess loan disbursements and process refunds.

Skills

Customer service

Communication

Detail oriented

Multitasking

Education

Associate degree or higher

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Title: Business Office Assistant

Location: Online Education, Orchard Park

Schedule: 40 hours/week, four days 8am – 5pm, one day 12pm – 9pm, and a 6 hour Saturday once every 8 weeks, Non-exempt

Reports To: Student Accounts Manager

Job Summary

The Business Office Assistant provides high-quality customer service and administrative support. This role serves as a primary contact for students regarding financial accounts and supports student success through accurate account management.

Key Responsibilities:

• Ensure high customer service standards are maintained when interacting with students and associates
• Serve as the primary contact via phone and email to assist students with account-related inquiries
• Coordinate student payment plan setup within the Student Account Center
• Monitor payment plans weekly and follow up on missed payments
• Review balances for non-enrolled students and coordinate collections
• Develop a working knowledge of student financial programs
• Collaborate with departments to support enrollment and retention
• Participate in monthly account balance reviews
• Review excess loan disbursements and process refunds
• Perform other duties as assigned

Qualifications:

• Associate Degree or higher required
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail and organizational skills
• Excellent customer service and communication skills
• Ability to manage multiple tasks with accuracy in a fast‑paced environment
• Strong problem‑solving and prioritization skills
• Team‑oriented mindset

Starting Salary:

$46,000 per year ($22.12 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non‑discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.