Academic Advisor

Bryant & Stratton College; Town of Orchard Park (NY); On-site; USD 41,000 - 51,000; Full time

Job summary

Bryant & Stratton College is seeking an Academic Advisor to build personalized advisement relationships and support students’ academic, personal, and professional goals. The role emphasizes timely coaching on study skills, time management, and registration in a fast-paced environment.

The position is onsite with potential hybrid/work-from-home arrangements based on tenure and performance, reporting to the Student Services Supervisor in Orchard Park, NY.

Qualifications

• Bachelor’s degree from an accredited institution.
• Two-three years’ experience in customer service.
• Internet savvy and proficient with Microsoft Office products.
• Experience with high-volume telephone contact.

Responsibilities

• Quality Assurance: respond to student inquiries and coach students to develop study and time-management skills.
• Retention Metrics: collaborate with advisors and instructors to support retention outcomes.
• Weekly Registration: communicate curriculum, course sequencing, status, and planning importance.
• Documentation: track statistics and maintain proper file documentation for retention initiatives.
• Proactive Outbound Contact: maintain regular contact with advisees, prioritizing those at risk.

Skills

Customer service

Phone communication

Internet savvy

Education

Bachelor's degree

Tools

Banner

Microsoft Office

Job description

The primary function of an Academic Advisor is to build a personalized relationship that fosters a learning centered advisement experience for the student. The successful advisor focuses on the need to assess each student’s stage of development and along with the student establishes academic, personal and professional goals. Activities include academic and technical support, registration, and retention initiatives. This position is best suited for someone who prefers fast-paced environments, adapts to change and seeks to actively develop new skills.

Position Status: Non-exempt

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday.

Reports To: Student Services Supervisor

Location: Orchard Park, NY

This position is performed onsite, however, there are opportunities to work a hybrid/work-from-home schedule based on tenure and performance.

Essential Duties and Responsibilities

• Quality Assurance: Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to academic work such as time management, study skills, technology, test taking and learning styles. Develop action plans for related success with a focus on student persistence to graduation.
• Retention Metrics: Work in partnership with assigned groups of associates, financial aid advisors and instructors to assure that students are coached and guided closely through the subsequent semesters to ensure retention outcomes.
• Weekly Registration: Convey the necessary aspects of curriculum, course sequencing, academic status, registration, and the importance of long-term career and academic planning.
• Documentation: Support all key departmental operations including tracking statistics, retention assessment proper file documentation to ensure that retention initiatives and goals are attained.
• Proactive Outbound Contact: Maintain direct and proactive contact with student advisees through calls, emails, and other contacts, ensuring students considered "at risk" are prioritized.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

• Bachelor’s degree from an accredited institution
• Two-three years’ experience in customer service
• Internet savvy, proficient with Microsoft Office products
• High volume phone contact.

Preferred qualifications

• Experience with Banner

$46,000 per year ($22.12 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Education

Required

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.