Temporary Administrative Assistant

The Community Group; Lawrence (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

The Community Group in Lawrence, MA is seeking an Administrative Assistant for a temporary full-time role. Responsibilities include managing customer ledger accounts, handling intakes and enrollments, and supporting the Program Director.

The position requires a High School Diploma; bilingual English/Spanish is highly preferred. Strong computer skills and excellent communication are essential for success in a collaborative team environment.

Qualifications

• High School Diploma is required.
• Associate’s Degree in related field is preferred.
• Bilingual English/Spanish highly preferred.
• Demonstrated customer service orientation.
• Strong computer skills (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong math and logic skills.
• Works well in a team environment and independently when needed.
• Flexibility, patience and a sense of humor essential.

Responsibilities

• Oversee and manage customer ledger accounts and enrollments.
• Provide outstanding customer service and back up the Program Director.
• Coordinate and schedule appointments; process provider changes as needed.
• Maintain and update enrollment logs; send intake/reassessment paperwork.
• Track absences and keep accurate records; communicate with DCF as needed.
• Provide phone coverage and assist with office tasks.

Skills

Customer service

Communication

Math & logic

Teamwork

Bilingual EN/ES

Flexibility

Humor

Education

High School Diploma

Associate’s Degree preferred

Tools

Word

Excel

Outlook

Job description

Job DetailsJob Location: The Community Group - Lawrence , MA 01840Position Type: Full TimeSalary Range: $20.00 - $23.00 HourlyJob Category: Family Services

Role Summary:

The Administrative Assistant is responsible for managing customers' ledger accounts, provide outstanding customer services and back up to the Program Director.

This is a temporary full-time position.

Essential Duties:

• Oversee and manage all voucher, I/E, and DCF slots to ensure full enrollment;
• Ensure the timely completion of intakes,reassessments, vouchers, and terminations;
• Coordinate and schedule appointments, processing provider changes as needed;
• Maintain and update the slot enrollment log;
• Send completed intake and reassessment paperwork as needed;
• Track and monitor absences for enrolled children, and keep accurate records;
• Communicate regularly with the Department of Children and Families (DCF) to stay updated on relevantpolicies, and procedures;
• Provide phone coverage and assist with other office tasks as needed;
• All other tasks assigned by supervisor.

Qualifications

• High School Diploma is required;
• Associate’s Degree in related field is preferred;
• Bilingual (English/Spanish) highly preferred;
• Demonstrated customer service orientation;
• Strong computer Skills (word, excel, outlook,);
• Excellent verbal and written communication skills;
• Strong math & logic skills;
• Works well in a team environment and independently when needed;
• Flexibility, patience and a sense of humor essential;

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.