Family Specialist

The Community Group; Lawrence (MA); On-site; USD 28,929 - 31,684; Full time

Job summary

The Community Group is seeking a dedicated professional in Massachusetts to manage intake and enrollment for children eligible for EEC subsidies. You will verify documentation, assess family needs, and update the centralized waitlist while supporting families with resources.

The role requires strong communication, organization, and customer-service skills, with travel within the local area as needed and a commitment to equitable service delivery.

Qualifications

• Must meet EEC regulations for the role.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Well organized with satisfactory computer skills.
• Travel locally may be required.

Responsibilities

• Oversee intake and enrollment procedures for children qualifying for EEC state subsidies and verify required documentation.
• Assess family needs at intake and reauthorizations and provide resources as needed.
• Add families and update family information on the EEC centralized waitlist.
• Foster a cooperative and inclusive team environment with open dialogue.
• Maintain all documentation and files for the families.
• Manage a caseload of clients.
• Respond to common inquiries from families.
• Use proprietary software as part of daily work.
• All other duties as assigned by supervisor.

Skills

Interpersonal skills

Communication

Multi-tasking

Organized

Customer service

Travel locally

Bilingual English/Spanish

Tools

Proprietary software

Job description

Job Details

Job DetailsJob Location: Child Care Circuit - 01840, MA 01840Position Type: Full TimeSalary Range: $21.00 - $23.00 HourlyJob Category: Family Services

Responsibilities (including but not limited to):

• Oversee intake and enrollment procedures for children qualifying for EEC state subsidies, ensuring families are offered, and properly qualify for any financial support confirming all required documentation is in order.
• Assess family needs at intake and reauthorizations and provide resources as needed.
• Add families and update family information on the EEC centralized waitlist.
• Foster a cooperative and inclusive team environment that encourages open dialogue and mutual respect
• Maintain all documentation and files associated with the family
• Manage a caseload of clients
• Respond to common inquires or issues from families
• Use of proprietary software
• All other duties as assigned by your supervisor.

Qualifications

• Must possess the qualifications required for their positions in accordance with EEC regulations.
• Strong interpersonal and communication skills;
• Ability to multi-task and work within a fast-paced environment;
• Must be well organized with satisfactory computer skills;
• Previous customer service experience is preferred;
• Ability to travel locally;
• Background in childcare and/or bilingual (English/Spanish) is helpful.

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.