Template Administrator, Access Center

sluhn; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Work from home option

Equal Opportunity Employer

Job summary

St. Luke's Health Network, Inc. seeks a Template Administrator to create, maintain and validate provider templates across all specialties within the Access Center.

You will monitor daily schedule change requests, collaborate with Providers, Practice Managers and IT to optimize templates and improve patient access using Epic Cadence. Requires two years of scheduling experience in a contact center and one year of template experience; a high school diploma is required, associate or bachelor’s

Qualifications

• Two years scheduling experience in a contact center required.
• One year template experience required.

Responsibilities

• Builds, maintains, and modifies provider templates for all assigned specialties within the Access Center.
• Ensures provider templates are built and maintained per governance guidelines.
• Collaborates with practice administration and clinical leadership on template optimization.
• Advises on best practices using Epic Cadence and system functionality.
• Provides scheduling team support and communicates status of change requests.

Skills

Strong communication

Compliance focus

Growth mindset

Quality-driven

Time management

Service-oriented

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Epic Cadence

Epic Systems

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Template Administrator will be responsible for creating, maintaining and validating updates to provider templates across all specialties within the Access Center, ensuring adherence to template governance guidelines. The Template Administrator will monitor daily schedule change requests to meet service standards. This position will partner with Providers, Practice Managers, Supervisors, Capacity Planning Analysts and/or Schedulers to identify the most efficient, streamlined appointment scheduling process and provides template build recommendations.

JOB DUTIES AND RESPONSIBILITIES

• Builds, maintains, and modifies provider templates for all assigned specialties within the Access Center in accordance with service standards.
• E nsures provider templates are built and maintained per the process guidelines established by the SLPG Access Governance Council.
• Works with Capacity Planning Analyst and Senior Director, Operations Excellence to build a process to capture provider ambulatory hour expectations/targets. Maintains responsibility of this process through collaboration with SLPG practice administration and clinical leadership.
• Collaborates with SLPG practice administration and clinical leadership on template optimization through the use of Epic Cadence functionality and advises on best practices.
• Works collaboratively with practice operations, Access Center operations, and IT to ensure effective template design.
• Collaborates with practice, Access Center, and technical stakeholders to enhance patient self-scheduling for both patients and SLPG practices.
• Partners with Capacity Planning Analyst to identify and make recommendations to Providers and Practice Managers of suggested template enhancements and patient access opportunities and implement template enhancement opportunities.
• Collaborates with practice administration and clinical leadership to advise on template best practices.
• Communicates status of change requests to Providers, Practice Managers and Access Center staff.
• Monitors schedules to ensure templates are being utilized as designed.
• Works with Epic Analyst (Decision Tree) and Epic Cadence Team to optimize functionality of systems.
• Recommends improved processes, including enhanced system functionality, that address specific clinical, operational and business critical success factors.
• Provides technical and administrative support to the scheduling teams.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS

Sit up to 6 hours per day; 1 hour at a time. Stand up to 2 hours per day; 1 hour at a time. Walk 2 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Occasionally lift, carry, push objects up to 75 lbs. must have the ability to frequently use hands/fingers, and frequently stoop/bend. Must have ability to reach above shoulder level. Must have the ability for seeing as it relates to general vision, near vision, and peripheral vision. Must have ability to hear as it relates to normal conversation.

EDUCATION

• High school diploma required.
• Associate's or Bachelor's degree preferred.

TRAINING AND EXPERIENCE

• Minimum of two years of scheduling experience in contact center required.
• Minimum of one year of template experience required.

COMPETENCIES REQUIRED

• Strong communication skills
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management

Schedule Strategy End User Badge preferred..

Scheduling experience specifically in healthcare preferred.

Ability to work from home in accordance with the Network Work from Home Policy if needed.

St. Luke's University Health Network is an Equal Opportunity Employer.