Template Administrator, Access Center

CO30 St Lukes Physician Group Inc; Allentown (Lehigh County); Hybrid; USD 45,000 - 65,000; Full time

Job summary

St. Luke's University Health Network is seeking a Scheduling Template Specialist to build and maintain provider templates across specialties within the Access Center.

You will collaborate with capacity planning, clinical leaders, and IT to optimize templates and patient access, ensuring adherence to process guidelines. The role requires at least two years in healthcare scheduling and one year of template experience, with strong communication and time-management skills.

Qualifications

• Minimum of two years of scheduling experience in contact center.
• Minimum of one year of template experience.
• Healthcare scheduling experience preferred.
• Work from home eligibility per Network policy.

Responsibilities

• Builds, maintains, and modifies provider templates for all assigned specialties within the Access Center.
• Works with capacity planning and leadership to optimize ambulatory hour targets.
• Collaborates with practice administration on template optimization and best practices.
• Ensures templates are utilized as designed and communicates status of requests.
• Provides technical and administrative support to scheduling teams.

Skills

Strong communication

Compliance

Time management

Service-oriented

Flexible scheduling

Collaboration

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB DUTIES AND RESPONSIBILITIES:

Builds, maintains, and modifies provider templates for all assigned specialties within the Access Center in accordance with service standards. Ensures provider templates are built and maintained per the process guidelines established by the SLPG Access Governance Council. Works with Capacity Planning Analyst and Senior Director, Operations Excellence to build a process to capture provider ambulatory hour expectations/targets. Maintains responsibility of this process through collaboration with SLPG practice administration and clinical leadership. Collaborates with SLPG practice administration and clinical leadership on template optimization through the use of Epic Cadence functionality and advises on best practices. Works collaboratively with practice operations, Access Center operations, and IT to ensure effective template design. Collaborates with practice, Access Center, and technical stakeholders to enhance patient self-scheduling for both patients and SLPG practices. Partners with Capacity Planning Analyst to identify and make recommendations to Providers and Practice Managers of suggested template enhancements and patient access opportunities and implement template enhancement opportunities. Collaborates with practice administration and clinical leadership to advise on template best practices. Communicates status of change requests to Providers, Practice Managers and Access Center staff. Monitors schedules to ensure templates are being utilized as designed. Works with Epic Analyst (Decision Tree) and Epic Cadence Team to optimize functionality of systems. Recommends improved processes, including enhanced system functionality, that address specific clinical, operational and business critical success factors. Provides technical and administrative support to the scheduling teams. Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 6 hours per day; 1 hour at a time.

Stand up to 2 hours per day; 1 hour at a time.

Walk 2 hours per day; 10 minutes at a time.

Consistently lift, carry and push objects up to 10 lbs.

Occasionally lift, carry, push objects up to 75 lbs. must have the ability to frequently use hands/fingers, and frequently stoop/bend.

Must have ability to reach above shoulder level.

Must have ability for seeing as it relates to general vision, near vision, and peripheral vision.

Must have ability to hear as it relates to normal conversation.

EDUCATION:

High school diploma required. Associate’s or Bachelor’s degree preferred.

TRAINING AND EXPERIENCE:

Minimum of two years of scheduling experience in contact center required. Minimum of one year of template experience required. Competencies required: Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Schedule Strategy End User Badge preferred.. Scheduling experience specifically in healthcare preferred. Ability to work from home in accordance with the Network Work from Home Policy if needed.

St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.