Temp Water Utility Billing & Customer Support Specialist

Towson; Madison (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

A local government entity in Madison is seeking a Customer Service and Billing Assistant for a temporary position. Responsibilities include providing customer service, processing billing payments, and utilizing billing software. Ideal candidates will have strong people skills and the ability to handle a fast-paced environment. Commitment to diversity and inclusivity is emphasized. This role offers administrative support within the Madison Water Utility.

Qualifications

• Face-to-face customer service experience required.
• Ability to work independently and as part of a team.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide information to customers on payment site.
• Process billing receipts and payments.
• Utilize billing software to update customer accounts.

Skills

Face-to-face customer service experience

Ability to work well with diverse groups

Ability to handle multiple phone calls

Knowledge of office procedures

Patience and understanding

Job description

A local government entity in Madison is seeking a Customer Service and Billing Assistant for a temporary position. Responsibilities include providing customer service, processing billing payments, and utilizing billing software. Ideal candidates will have strong people skills and the ability to handle a fast-paced environment. Commitment to diversity and inclusivity is emphasized. This role offers administrative support within the Madison Water Utility.