Temp Tech Support Specialist: Mobile App & CX

WASH Multifamily Laundry Systems; Los Angeles (CA); Presencial; USD 50 000 - 65 000; Tempo integral

Resumo da oferta

WASH Multifamily Laundry Systems is looking for a Technical Support Associate in Los Angeles. The ideal candidate will provide email-based support for our WASH-Connect app, resolving technical issues for customers while enhancing their experience.

This role demands strong troubleshooting skills, excellent communication abilities, and the capacity to manage multiple cases efficiently. Experience with mobile platforms and customer service is essential. Join us if you're eager to excel in a dynamic, customer-focused environment.

Qualificações

• 1-2 years experience in a corporate environment.
• Professional communication skills for diagnosing issues.
• Intermediate skills in troubleshooting workflows.

Responsabilidades

• Provide high-quality service experiences.
• Diagnose and resolve mobile app problems.
• Manage customer inquiries with precision.

Conhecimentos

Mobile OS troubleshooting

Customer service excellence

Technical communication

Organizational skills

Formação académica

Bachelor’s or Associate’s degree in IT or related fields

Ferramentas

Freshdesk

Internal diagnostic tools

Descrição da oferta de emprego

WASH Multifamily Laundry Systems is looking for a Technical Support Associate in Los Angeles. The ideal candidate will provide email-based support for our WASH-Connect app, resolving technical issues for customers while enhancing their experience.

This role demands strong troubleshooting skills, excellent communication abilities, and the capacity to manage multiple cases efficiently. Experience with mobile platforms and customer service is essential. Join us if you're eager to excel in a dynamic, customer-focused environment.