Temp Tech Support Specialist: Mobile App & CX

WASH Multifamily Laundry Systems; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

WASH Multifamily Laundry Systems is looking for a Technical Support Associate in Los Angeles. The ideal candidate will provide email-based support for our WASH-Connect app, resolving technical issues for customers while enhancing their experience.

This role demands strong troubleshooting skills, excellent communication abilities, and the capacity to manage multiple cases efficiently. Experience with mobile platforms and customer service is essential. Join us if you're eager to excel in a dynamic, customer-focused environment.

Qualifications

• 1-2 years experience in a corporate environment.
• Professional communication skills for diagnosing issues.
• Intermediate skills in troubleshooting workflows.

Responsibilities

• Provide high-quality service experiences.
• Diagnose and resolve mobile app problems.
• Manage customer inquiries with precision.

Skills

Mobile OS troubleshooting

Customer service excellence

Technical communication

Organizational skills

Education

Bachelor’s or Associate’s degree in IT or related fields

Tools

Freshdesk

Internal diagnostic tools

Job description

WASH Multifamily Laundry Systems is looking for a Technical Support Associate in Los Angeles. The ideal candidate will provide email-based support for our WASH-Connect app, resolving technical issues for customers while enhancing their experience.

This role demands strong troubleshooting skills, excellent communication abilities, and the capacity to manage multiple cases efficiently. Experience with mobile platforms and customer service is essential. Join us if you're eager to excel in a dynamic, customer-focused environment.