Service Technician ($1,000 Sign-on Bonus)

WASH Multifamily Laundry Systems; Milwaukee (WI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Hands-on training

Equipment and tools provided

Company smart phone

Advancement opportunities

Professional development

Promotional opportunities

Learning environment

Job summary

WASH Multifamily Laundry Systems in Milwaukee, WI is seeking a Service Technician to perform field service and mechanical repairs on coin-operated washers and dryers at customer locations within the assigned region.

The role requires strong mechanical aptitude, the ability to work independently, and good English communication; a valid driver’s license is necessary, and bilingual English/Spanish is a plus. We provide hands-on training and a company vehicle.

Qualifications

• 2+ years of mechanical experience and electrical knowledge or training.
• Must be able to lift 50 pounds regularly and move 200+ pounds with a dolly.
• Strong customer service and problem-solving skills.
• Good driving record and valid driver’s license.
• Ability to work independently in the field.

Responsibilities

• Performs field service to test and repair malfunctioning washers and dryers.
• Uses test equipment to determine condition of machines.
• Examines machines during operating cycles for issues.
• Disassembles and inspects mechanical and electrical parts.
• Replaces worn or defective parts such as switches, pumps, bearings, etc.
• Replaces and adjusts motors as needed.
• Drives a company vehicle to and from work locations.
• Maintains vehicle and stocks of replacement parts.
• Contacts apartment managers to ensure good customer relations.

Skills

Mechanical aptitude

Customer service

Problem-solving

English communication

Valid driver's license

Education

Electrical knowledge/training

Tools

Test equipment

Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team! Are you a problem-solver who loves to be out in the field? This job is for you! Our Service Technicians provide mechanical repairs to washers and dryers at customer locations within their assigned region. Service Technicians keep our machines running smoothly to meet customer expectations or the need for repeated service needs. The ideal candidate is someone who enjoys working independently and has a very strong mechanical aptitude.

To support your success in this role, we offer hands-on training, equipment and tools are provided, and we provide a company smart phone to help you with work communication. We offer advancement opportunities. Many of the leaders in our company started in the field.

What you’ll do:

• Performs field service to test and repair malfunctioning washers and dryers
• Uses test equipment to determine condition of machines
• Examines machines during operating cycles to detect excess vibration, overheating, fluid leaks, and loose parts
• Disassembles machine and examines mechanical and electrical parts
• Replaces worn or defective parts such as switches, pumps, bearings, transmissions, belts, gears, blowers, and defective wiring
• Replaces and adjusts motors
• Reassembles appliance, adjusts pulleys, and lubricates moving parts
• Advises dispatch department of equipment in the field that should be replaced
• Drives a company vehicle to and from work locations
• Maintains company vehicle fluid levels, tire pressure, and keeps vehicle clean
• Maintains stocks of replacement parts for servicing coin operated washers and dryers
• Contacts apartment managers and customers to insure good customer relations

What we’re looking for:

• Good driving record
• Strong customer service and problem-solving skills
• Must possess effective English communication skills (oral and written); bilingual communication skills (English and Spanish) are desirable
• At least 2 years of mechanical experience and electrical knowledge and/or training
• Must be able to lift 50 pounds on a regular basis and occasionally move 200 pounds or more with a dolly/hand truck
• Prior washer/dryer repair experience is desirable

Benefits:

• Hands-on training
• Equipment and tools are provided
• Company smart phone
• Advancement opportunities
• Professional development
• Promotional opportunities
• Learning environment

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.

We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location.

We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.

WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at [e-mail] to inquire about the position.

The driving force to our success continues to be our customer service. As we build upon our Company’s legacy, growth and innovation are at the forefront of our strategic goals. We value trust, innovation, and integrity and are committed to helping you design your future and build your career. Whether you’re part of Operations, Sales, Marketing, Finance, Customer Service or have other talents to offer, the people you will work with are the best in the industry. Over the past five years we’ve doubled in size, pioneered new advances in laundry room technology, and modernized our systems. In being a people-centered company, we provide professional development, promotional opportunities, and a learning environment to continue to innovate.

If our spirit of innovation and customer-focused approach speaks to you, we’d like to meet you!