Tech Support Associate — Mobile App Escalations (Temp)

WASH; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

WASH is seeking a Technical Support Associate in Los Angeles, California. This role involves providing email support for the WASH-Connect mobile app, troubleshooting issues across iOS and Android, and guiding the Level 1 support team.

The ideal candidate should possess a relevant degree, strong organizational skills, and the ability to manage multiple cases. Fluency in English along with Spanish or French is a plus. WASH promotes an environment of customer service excellence and offers a dynamic workplace.

Qualifications

• 1-2 years’ experience in a corporate environment.
• Strong accountability and dedication to results.
• Ability to thrive in a high-performance environment.

Responsibilities

• Provide high-quality service experience and troubleshoot issues.
• Respond to escalated customer inquiries via email.
• Use Freshdesk for case management and ticket prioritization.
• Collaborate with engineering to address bugs and improve functionality.

Skills

Mobile OS environments navigation

Professional communication

Organizational skills

Bilingual (English/Spanish or English/French)

Education

Bachelor’s or Associate’s degree in IT or related field

Tools

Freshdesk

System admin tools

Job description

WASH is seeking a Technical Support Associate in Los Angeles, California. This role involves providing email support for the WASH-Connect mobile app, troubleshooting issues across iOS and Android, and guiding the Level 1 support team.

The ideal candidate should possess a relevant degree, strong organizational skills, and the ability to manage multiple cases. Fluency in English along with Spanish or French is a plus. WASH promotes an environment of customer service excellence and offers a dynamic workplace.