Temp Case Manager-Mt. View CWSP

HomeFirst; Mountain View (CA); On-site; USD 66,000 - 68,000; Full time

Benefits offered by this job

100% employer-paid health benefits

401(k) with matching

Paid time off

Job summary

HomeFirst is seeking a Case Manager for the Cold Weather Shelter Program in Mountain View. This temporary, full-time, non-exempt role focuses on ending homelessness via Housing First and Harm Reduction.

The role requires providing direct services, documentation, and collaboration with partners, with a schedule Monday–Friday in Mountain View during winter operations.

Qualifications

• Minimum two years’ experience in social services.
• No experience required for applicants with a bachelor’s degree in psychology, counseling, mental health, human services or related field.
• Lived experience OR understanding of and sensitivity to the needs of the unhoused population.
• Fluent in Microsoft Office Suite.

Responsibilities

• Provide case management services including enrollment, safety support, needs assessments, budgeting, information and referral, crisis de-escalation, safety planning, and advocacy.
• Documentation of case management activities in HMIS within 3 business days and maintain paperwork.
• Engage with community partners to coordinate support services.
• Attend meetings and trainings relevant to the position.

Skills

Communication skills

Teamwork

Flexibility

Bilingual (plus)

Education

Bachelor’s degree in psychology, counseling, mental health, human services or related field

Tools

Microsoft Office Suite

Job description

Position: Case Manager, TemporaryReport to: Program ManagerShift: Mon-FriLocation: Cold Weather Shelter Program, Mountain ViewEmployment Type: Temporary, Full Time, Non-ExemptCompensation: $32.20/HourlyThis role is temporary from September 2026 through April 2027ABOUT HOMEFIRSTEstablished in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.OUR VALUESKindness: We act with empathy toward others.Passion: We ignite change to fulfill our mission.Excellence: We deliver exceptional service to our communities.POSITION OVERVIEWThe Cold Weather Shelter Program offers a safe environment for women and families in Mountain View during the winter season. The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.REPORTING RELATIONSHIPSThis role reports to the Program Manager.PRIMARY RESPONSIBILITIESDirect Services (70%)Provide case management services. This may include:Initial enrollmentSecurity and safety support of participantsOngoing needs and status assessmentsBudgetingInformation and referralCrisis de-escalationSafety planning, risk assessment, and mandated reportingEmployment and benefits assistanceAdvocacyOther direct service provisionCollaborate with community partners regarding support services for the participantsMaintain open lines of communication, and provide regular updates to supervisorEngage in the consistent application of evidence-based practicesMaintain professional relations and conductMeet regularly with program participants at a frequency determined by the participant's needsDocumentation (20%)Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentationParticipate in ongoing analysis of, and program alignment with, industry best practicesProactively and consistently improve the quality and effectiveness of program servicesConduct and document ongoing re-assessments of the participant's needs and status, to include VI-SPDATGeneral (10%)Attend all meetings and training relevant to this positionAssist with office-related tasks as neededAssist with other duties assignedBENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.ORGANIZATIONAL EQUITY STATEMENTAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QUALIFICATIONS (YOU HAVE)Minimum two years’ experience in social services – No experience required for applicants with a bachelor’s degree in psychology, counseling, mental health, human services or related fieldLived experience OR understanding of and sensitivity to the needs of the unhoused populationFluent in Microsoft Office SuiteSkills, Abilities, and Knowledge:Desire to work with people of diverse social backgroundsStrong written and oral communication skillsHigh level of flexibility and ability to prioritize appropriatelyAbility to present oneself and the agency professionally to internal and external audiencesAbility to work as a member of a teamBi-lingual capabilities a plusOther:Able to perform sedentary work;Able to lift up to 30 lbs. on occasion;Ability to use keyboard and read computer screens for extended periods;Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;