Temp/ Seasonal Customer Service Specialist

GEARYS Beverly Hills; Beverly Hills (CA); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Dynamic luxury retail environment

Team oriented culture

Professional development opportunities

Job summary

GEARYS Beverly Hills is seeking a Customer Service Specialist to ensure a seamless experience for clients in person, online, and by phone or email. You will manage orders, returns, back orders, complaints, and refunds, collaborating with sales, buying, stockroom, IT, and accounting to maintain accuracy and satisfaction.

The role requires excellent communication, multitasking, attention to detail, and a team-oriented, proactive approach to meeting client expectations in a fast-paced luxury retail

Qualifications

• Excellent communication skills across in-person, phone, and email channels.
• Ability to multitask and prioritize duties while maintaining accurate order fulfillment.
• Keen eye for detail to resolve issues and uphold GEARYS standards.
• Self-starter with initiative to maintain workflow in a busy environment.
• Willingness to learn new systems and collaborate across teams.

Responsibilities

• Handle orders, returns, back orders, complaints, and refunds.
• Manage customer correspondence and maintain professional, timely communication.
• Collaborate with sales and buying offices to ensure commitments to clients.
• Coordinate with stockroom on back orders and stock levels.
• Assist in engraving coordination and vendor communications as needed.
• Support IT and accounting to ensure accurate order processing and payments.

Skills

Excellent communication

Multitasking

Attention to detail

Customer service orientation

Tools

POS systems

Data entry

Inventory coordination

Job description

For more than 95 years, GEARYS has been a beloved Beverly Hills institution and one of the city’s most iconic family‑owned businesses. As a true landmark in the community, we take pride in our rich heritage while continuing to evolve and grow.

We’re equally proud of the culture we’ve built. This year, GEARYS was recognized by the Los Angeles Business Journal as one of the Best Places to Work in Los Angeles—an honor that reflects our commitment to creating a collaborative, inspiring, and values‑driven workplace.

We are currently recruiting to fill this temporary assignment role. Hours will be part‑time from September/ October, then full‑time hours through mid‑January and hours will depend on operational demands. Must be able to work up to 6 days per week, including some Sundays and available to work from day after Thanksgiving through day after Christmas.

About the Role:

As our Customer Service Specialist, you will play a key role in ensuring our clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints, damage claims, just to name a few. Your primary goal will be to maintain a level of efficiency and accuracy to meet client expectations and uphold the exceptional standards of GEARYS Beverly Hills.

What You Will Do:

• Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.
• Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.
• Partner with our sales team to ensure that all commitments to clients are being met and lend back‑up sales support as needed.
• Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.
• Coordinate with our buying office team on back orders to maintain accurate stock levels.
• Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.
• Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.
• Coordinate with our IT department to ensure that all e‑commerce orders are paid in full prior to shipment.
• Partner with our marketing team for timely registry updates regarding product images.
• Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product.
• Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion.
• Manage our driver’s delivery schedule and order outside messenger services when appropriate.
• Answer incoming switchboard calls and direct them to the correct contact person or department.
• Process all incoming and outgoing mail.
• Assist in other departments as needed to manage customer demand.

What We are Looking For:

• Excellent communication skills are a must. We use multiple channels to communicate with our clientele as well as our work colleagues and outside vendors.
• Able to multitask and prioritize duties while maintaining accurate order fulfillment.
• A keen eye for detail is essential. We strive to resolve any potential issues in house to ensure our clients have a seamless experience.
• A self‑starter who can take the initiative to maintain a steady workflow and navigate a busy workday.
• A willingness to learn and adapt to new operating systems and conditions.
• Able to assist when needed during heavy traffic periods. Must be willing to help in other departments when requested to meet customer demand.
• A commitment to collaboration when working with clients, sales associates and other team members or departments.
• Demonstrates a positive and enthusiastic approach to upholding the exceptional standards of GEARYS Beverly Hills.

Benefits of Working at GEARYS Beverly Hills:

• The opportunity to work in a dynamic and fast‑paced luxury retail environment.
• Be part of a team dedicated to delivering exceptional customer service.
• Gain valuable experience in the world of luxury retail.