Temp Provider Services Rep I (Healthcare Support)

martin; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care is seeking a Provider Service Representative I to professionally respond to telephone inquiries from providers regarding benefits, eligibility, plan coverage, enrollment, claims adjudication, billing and payments for USFHP and Medicare programs.

The role requires a high school diploma or equivalent and at least 3 years of customer service experience, with strong communication and data-entry skills.

Qualifications

• Requires a high school diploma or equivalent and strong customer service skills.
• Minimum 3 years of customer service experience.
• Ability to pass Trustworthiness and U.S. Government security requirements.

Responsibilities

• Responds to provider and related inquiries with accurate information about benefits, eligibility, plan coverage, enrollment, claims, and billing.
• Documents inquiries with detailed resolutions and next steps using the correct templates.
• Collaborates with internal teams to resolve provider issues and ensure timely follow-up.

Skills

Customer service

Medical billing

Data entry

Analytical skills

Active listening

Multitasking

Attention to detail

Communication

Education

High school diploma or equivalent

Job description

Martin's Point Health Care is seeking a Provider Service Representative I to professionally respond to telephone inquiries from providers regarding benefits, eligibility, plan coverage, enrollment, claims adjudication, billing and payments for USFHP and Medicare programs.

The role requires a high school diploma or equivalent and at least 3 years of customer service experience, with strong communication and data-entry skills.