Provider Services Specialist (Temp)

Martin's Point Health Care Inc.; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care Inc. is hiring a Provider Service Representative I in New York.

In this role, you will professionally handle telephone inquiries from providers and related entities about benefits, eligibility, enrollment status, claims, billing, and payments for USFHP and Medicare programs. You will answer calls with accurate, timely information, document inquiries, and collaborate with internal teams to find solutions.

Qualifications

• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Experience with medical billing is preferred.

Responsibilities

• Responds to telephone inquiries from providers and related entities with accurate information.
• Educates callers on program policies and self-service options where possible.
• Documents inquiries using approved templates and records resolution steps.
• Collaborates with internal teams to resolve provider issues and follow up when needed.
• Maintains timely responsiveness in line with established expectations.

Skills

Customer service

Medical billing

Independent work

Analytical skills

Data entry

Fast typing / keyboard proficiency

Active listening

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Martin's Point Health Care Inc. is hiring a Provider Service Representative I in New York.

In this role, you will professionally handle telephone inquiries from providers and related entities about benefits, eligibility, enrollment status, claims, billing, and payments for USFHP and Medicare programs. You will answer calls with accurate, timely information, document inquiries, and collaborate with internal teams to find solutions.