Provider Service & Support Specialist I

Martin’s Point Health Care; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin’s Point Health Care in Portland, ME is seeking a Provider Service Representative I to professionally respond to provider inquiries about benefits, enrollment, claims, and billing for USFHP and Medicare programs. You will educate callers, document interactions, and coordinate with internal teams to resolve issues, delivering high-quality service.

Requirements include a high school diploma or equivalent and 3 years of customer service experience. U.S.

Qualifications

• High school diploma or equivalent required.
• 3 years of customer service experience required.
• Must be eligible to work in the U.S. and meet the Position Level of Trustworthiness.

Responsibilities

• Responds to telephone inquiries from providers and related entities with accurate information.
• Educates callers about program policies, procedures and self-service options.
• Collaborates with internal teams to resolve provider issues and follows up as needed.
• Maintains knowledge of current program information and internal resources.
• Documents inquiries with detailed information including resolution steps.
• Uses strong communication and organizational skills to deliver a world class service experience.

Skills

Excellent customer service

Analytical skills

Strong computer skills

Active listening

Multi-tasking

Detail-oriented

Education

High school diploma or equivalent

Job description

Martin’s Point Health Care in Portland, ME is seeking a Provider Service Representative I to professionally respond to provider inquiries about benefits, enrollment, claims, and billing for USFHP and Medicare programs. You will educate callers, document interactions, and coordinate with internal teams to resolve issues, delivering high-quality service.

Requirements include a high school diploma or equivalent and 3 years of customer service experience. U.S.