Temp Loan Servicing Specialist – Fast-Paced Finance Support

Northrop Grumman Federal Credit Union; Gardena (CA); On-site; USD 33,000 - 37,000; Part time

Job summary

Northrop Grumman Federal Credit Union in Gardena, CA seeks a temporary Loan Servicing Representative to support the lending department. You will handle loan servicing, consumer and real estate loan tasks, and related administrative duties in a fast-paced environment.

The role requires a high school diploma, 2 years in a financial institution, and proficiency with 10-key and Windows. You will respond to member inquiries, process payments, and ensure accurate end-of-day balancing and reporting.

Qualifications

• High school graduate or equivalent.
• Two years experience in a financial institution, with emphasis on consumer loan and real estate loan servicing.
• Basic reading, writing, arithmetic, and communication abilities.
• Basic knowledge of loan collection documentation and associated regulations.
• Basic knowledge of practices and procedures within area of concentration.

Responsibilities

• Assist members with daily telephone, email and fax inquiries
• Provide courteous, prompt and exceptional service for all members and/or vendor inquiries
• Assist with general loan servicing department duties, as assigned
• Obtain a comprehensive knowledge of all products and services
• Respond to member inquiries regarding products, services, transaction and account maintenance
• Handles both routine and non-routine consumer and real estate loan account adjustments and corrections
• Process payments, deposits, transfers, reversals, perform account maintenance and end of day balancing
• Process pay by phone payments and reporting
• Handles payoff request for consumer and real estate
• May assists with reconveyances and subordinations
• Monitor and review loan servicing reports as assigned
• Coordinate payment of insurance providers for repairs to member collateral that is securing loans
• May assist with real estate, insurance, DMV and/or audit functions within the loan servicing department
• May assist with FRB pledging of loans as assigned
• Perform clerical functions including, but not limited to, computer input and typing of designated forms
• Maintain current awareness of appropriate regulation laws, internal policies, procedures and practices
• Troubleshoot various problems and properly escalated to management as needed
• Perform other duties as assigned

Skills

Reading

Writing

Arithmetic

Communication

Loan servicing knowledge

10-key proficiency

Windows proficiency

Education

High School Diploma or equivalent

Tools

10-key keypad

Microsoft Windows

Job description

Northrop Grumman Federal Credit Union in Gardena, CA seeks a temporary Loan Servicing Representative to support the lending department. You will handle loan servicing, consumer and real estate loan tasks, and related administrative duties in a fast-paced environment.

The role requires a high school diploma, 2 years in a financial institution, and proficiency with 10-key and Windows. You will respond to member inquiries, process payments, and ensure accurate end-of-day balancing and reporting.