Temp IT Helpdesk Technician – Onsite, Security‑Focused

ontic; Creedmoor (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401K plan with up to 4% matched

Annual bonus program

9/80 schedule

Volunteer opportunities

Mental health champions

Job summary

Ontic seeks a Temporary IT Helpdesk Support Technician for its Creedmoor, NC facility. The role is a contract position, providing frontline desktop and user support in a secure, highly regulated environment.

You will join the IT team reporting to the Director of IT and support Microsoft 365, Windows systems, and security procedures while ensuring exceptional customer service to internal users. On-site requirement and potential for extension based on workload.

Qualifications

• US citizenship or legal resident
• Associate's or Bachelor's degree in IT/CS/Cybersecurity or related field (or equivalent experience)
• Computer troubleshooting and application/user support
• Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve
• Communicate effectively with all levels of management and staff, both technical and non-technical users
• Must be a self-starter with strong organizational skills
• Foundational knowledge of Windows operating systems and hardware troubleshooting
• Strong awareness of cybersecurity best practices
• Excellent documentation and communication skills
• Ability to follow strict policies and procedures
• Potential participation in on-call rotation

Responsibilities

• Provide Tier 1 and Tier 2 IT helpdesk support for desktops, laptops, ruggedized systems, and peripherals in secure environments
• Troubleshoot hardware, software, and network connectivity issues per IT security policies
• Install, configure, and maintain Windows-based systems per cybersecurity and regulatory requirements
• Support Microsoft 365 and engineering applications and defense software
• Assist with user account provisioning, access controls, and Active Directory management
• Maintain system documentation compliant with ITAR, NIST, CMMC or other frameworks
• Deploy and support systems in classified or controlled-access environments (as allowed by clearance)
• Perform patch management, antivirus updates, and endpoint security monitoring
• Escalate incidents per incident response and security procedures
• Support audits and compliance checks by maintaining technical records

Skills

Windows OS

Troubleshooting

Customer support

Documentation

Cybersecurity awareness

Education

Associate's or Bachelor's in IT/CS/Cybersecurity or related field

Job description

Ontic seeks a Temporary IT Helpdesk Support Technician for its Creedmoor, NC facility. The role is a contract position, providing frontline desktop and user support in a secure, highly regulated environment.

You will join the IT team reporting to the Director of IT and support Microsoft 365, Windows systems, and security procedures while ensuring exceptional customer service to internal users. On-site requirement and potential for extension based on workload.