Temporary IT Helpdesk Support Technician (Contract)

Firstmark Aerospace Corp; North Carolina; On-site; USD 30,000 - 41,000; Part time

Job summary

Ontic is seeking a Temporary IT Helpdesk Support Technician (Contract) to deliver frontline Tier 1–2 IT support at our Creedmoor, NC facility. The role emphasizes security, ITAR/NIST/CMMC alignment, and on-site operations in a controlled environment.

You will report to the Director of IT and support the team for up to two months, with potential extension. Strong problem-solving, documentation, and collaboration with technical and non-technical users are essential.

Qualifications

• Bachelor’s degree or higher in IT/CS/Cybersecurity or related field (or equivalent experience)
• Experience providing Tier 1–2 IT helpdesk support in Windows environments
• Strong problem-solving and analytical skills; ability to manage multiple tasks
• Excellent written and verbal communication with diverse stakeholders
• Ability to follow strict security policies and procedures

Responsibilities

• Provide Tier 1 and Tier 2 IT helpdesk support for desktops, laptops, and peripherals in secure environments
• Maintain records and tickets in ServiceDesk; update status and resolution details
• Troubleshoot hardware, software, and network issues in compliance with IT security policies
• Install, configure, and maintain Windows-based systems per cybersecurity requirements
• Support Microsoft 365 and engineering/defense software used in regulated environments
• Assist with user provisioning, access controls, and Active Directory management
• Maintain system documentation per ITAR, NIST, CMMC or applicable frameworks
• Deploy and support systems in controlled-access environments as permitted by clearance
• Conduct patch management, antivirus updates, and endpoint security monitoring
• Escalate incidents following established IR and security procedures
• Support audits and compliance checks with accurate technical records

Skills

Troubleshooting

Customer service

Communication

Organizational skills

Cybersecurity awareness

Documentation skills

Policy compliance

On-call readiness

Education

Associate’s or Bachelor’s degree in IT/CS/Cybersecurity or related field

Tools

ServiceDesk

Active Directory

Microsoft 365

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Temporary IT Helpdesk Support Technician (Contract) Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Ontic’s Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Firstmark, Twin Commander, and Metro Merlin. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace. Our team is looking for an experienced Temporary IT Helpdesk Support Technician (Contract) to join us. You will report to the Director of IT, NC, and work onsite at our Creedmoor, NC facility. This is an immediate opportunity for a temporary contractor to support our IT team for an anticipated assignment of up to two months. There is potential for an extension based on business needs, workload, and our continued growth, though an extension is not guaranteed. We are seeking a detail-oriented and security-conscious Temporary IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. On- site role within secure facilities.

To be considered for the Temporary IT Helpdesk Support Technician opening, here's what you'll need to bring with you:

• Must be a US citizen or legal resident
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience)
• Computer troubleshooting and application/user support
• Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve
• Communicate effectively with all levels of management and staff, both technical and non-technical users
• Must be a self-starter with strong organizational skills
• Foundational knowledge of Windows operating systems and hardware troubleshooting
• Strong awareness of cybersecurity best practices
• Excellent documentation and communication skills
• Ability to follow strict policies and procedures
• Potential participation in on-call rotation

As an IT Helpdesk Support Technician, you will:

• Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices in secure environments.
• Maintain, update records, and tickets using ServiceDesk.
• Troubleshoot hardware, software, and network connectivity issues in compliance with IT security policies.
• Install, configure, and maintain Windows-based systems in accordance with cybersecurity and regulatory requirements.
• Support Microsoft 365 (or secure enterprise equivalents), engineering applications, and specialized defense software.
• Assist with user account provisioning, access controls, and Active Directory management.
• Maintain system documentation in accordance with ITAR, NIST, CMMC, or other applicable compliance frameworks.
• Deploy and support systems within classified or controlled-access environments (as permitted by clearance level).
• Perform patch management, antivirus updates, and endpoint security monitoring.
• Escalate incidents following established incident response and security procedures.
• Support audits and compliance checks by maintaining accurate technical records.

Our Benefits:

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• 9/80 schedule
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

Compensation Pay Range Please click here to review Ontic's California Consumer Privacy Act policy.

EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements.

To meet export control compliance requirements, a “U.S. Person ” as defined by22.C.F.R.§120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Ontic is a leading manufacturer to the world’s civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers’ fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.