Temp Customer Service Team Lead – Document Processing

Beacon Hill Staffing Group, LLC; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid leave programs

Job summary

Beacon Hill Staffing Group, LLC in Midtown Manhattan seeks a Temp Customer Service Supervisor to lead a team of 4-5 CS Representatives on a document processing project. The role oversees daily office operations, ensures quality customer service, handles PII, and serves as escalation contact for issues.

The ideal candidate brings 5+ years in supervisory roles, strong leadership, and technical aptitude to guide processes and rely on strict attention to detail in a fast-paced environment.

Qualifications

• Minimum 5+ years of supervisory or management experience.
• Experience leading customer service, administrative, or operations teams.
• Exposure to and experience handling PII (Personally Identifiable Information).
• Strong computer and technical skills.
• Excellent communication, leadership, and interpersonal skills.

Responsibilities

• Supervise, coach, and support a team of Customer Service Representatives.
• Manage daily office operations and workflow to ensure project goals are achieved.
• Monitor team attendance, productivity, and customer service performance.
• Serve as the escalation point for customer inquiries and service-related issues.
• Train, onboard, and mentor team members.
• Ensure accurate collection, scanning, uploading, and tracking of customer documents.
• Maintain compliance with policies and procedures regarding PII handling.
• Conduct quality assurance reviews to ensure work is accurate and complete.
• Communicate project updates, process changes, and priorities to staff.
• Assist with customer-facing responsibilities during peak periods as needed.

Skills

Leadership

Customer Service

Operations Management

PII handling

Technical skills

Communication

Tools

CRM software

MS Office

Document scanning systems

Job description

Beacon Hill Staffing Group, LLC in Midtown Manhattan seeks a Temp Customer Service Supervisor to lead a team of 4-5 CS Representatives on a document processing project. The role oversees daily office operations, ensures quality customer service, handles PII, and serves as escalation contact for issues.

The ideal candidate brings 5+ years in supervisory roles, strong leadership, and technical aptitude to guide processes and rely on strict attention to detail in a fast-paced environment.