Temp Customer Operations & Success Specialist (8–9 mo)

Wurth Group of North America Inc.; Wayne (NJ); On-site; USD 50,000 - 80,000; Full time

Job summary

Wurth Group of North America Inc. is seeking a Temporary Customer Operations Account Specialist in Wayne, NJ to support subsidiaries across the Americas.

The role blends B2B account support with hands-on customer operations, guiding customers through order entry, fulfillment, invoicing, and issue resolution. You will work closely with cross-functional teams to maintain pricing in SAP, manage open orders, and pilot process improvements while building trusted customer relationships and exercising

Qualifications

• Bachelor’s degree or equivalent experience in Business, Supply Chain, International Trade or related field.
• 3–5 years of relevant experience in B2B account management, sales, order management, customer operations or logistics.
• Experience with ERP systems (SAP preferred), order processing, and pricing; familiarity with EDI and MS Office.
• Strong communication, relationship-building, analytical and problem-solving skills.

Responsibilities

• Serve as primary contact for assigned customers on commercial and operational matters.
• Learn customers’ product needs and buying patterns to grow accounts.
• Coordinate product introductions, promotions, and pricing with internal teams.
• Enter and maintain orders in SAP, validate pricing and ship-to details.
• Track shipments and manage order status from receipt to invoicing.
• Handle invoicing, credits/debits, and customer disputes per procedures.

Skills

Account management

Sales

Order management

Customer operations

Logistics

SAP

EDI

Excel

PowerPoint

Education

Bachelor’s degree in Business / Supply Chain / International Trade

Tools

SAP

EDI

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Wurth Group of North America Inc. is seeking a Temporary Customer Operations Account Specialist in Wayne, NJ to support subsidiaries across the Americas.

The role blends B2B account support with hands-on customer operations, guiding customers through order entry, fulfillment, invoicing, and issue resolution. You will work closely with cross-functional teams to maintain pricing in SAP, manage open orders, and pilot process improvements while building trusted customer relationships and exercising