Customer Operations & Accounts Specialist (Temporary)

Wurth International Trading America; Wayne (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Wurth International Trading America is seeking a Temporary Customer Operations Account Specialist to support subsidiaries across the Americas from Wayne, NJ. This 8–9 month role combines B2B account support with hands-on order-to-cash execution, working across teams to ensure accuracy and timely delivery.

You will manage orders in SAP, coordinate pricing, invoices, and customer communications, and help customers adopt products while growing their accounts through proactive service and

Qualifications

• Bachelor's degree in Business, Supply Chain, International Trade, or related field or equivalent experience.
• 3–5 years in B2B account management, sales, order management, customer operations, or logistics.
• Experience with SAP and pricing; familiarity with EDI and MS Office (Excel, Word, PowerPoint).
• Knowledge of order-to-cash processes, fulfillment, and logistics; import/export docs and Incoterms preferred.
• Strong communication and relationship-building with ability to manage priorities and attention to detail.
• Customer-focused, commercially minded with balance of growth, service, compliance and profitability.

Responsibilities

• Serve as the primary contact and internal advocate for assigned customers on commercial and operational matters.
• Learn customers' product needs, buying patterns, and sales processes; identify opportunities to improve service and grow accounts.
• Partner on product introductions, promotions, annual sales plans, product bundling, and volume opportunities.
• Prepare product recommendations, proposals, quotes, and customer updates; support training, customer visits, and sales ride-alongs as appropriate.
• Coordinate customer-facing launch activities and communicate requirements, commitments, milestones, and risks across teams.
• Analyze pricing and product performance in light of customer needs, market conditions, competitive activity, and profitability goals; maintain pricing in SAP and support price lists.
• Enter and maintain manual and EDI sales orders in SAP, validating pricing, terms, ship-to details, special instructions, and master data.
• Follow orders from receipt through confirmation, fulfillment, delivery, invoicing, and exception resolution; monitor open orders, system queues, and delivery dates.
• Investigate order discrepancies, delays, EDI issues, and master-data problems, coordinating timely resolution with internal teams and partners.
• Coordinate domestic, import, export, and drop-ship orders and required documentation with vendors, warehouses, carriers, customs brokers, and freight forwarders.
• Track shipments, keep customers informed, expedite when needed, and recommend practical alternatives when supply or transportation plans change.

Skills

Communication

Relationship-building

Analytical

Problem-solving

Education

Bachelor's degree or equivalent

Tools

SAP

EDI

Excel

Word

PowerPoint

Job description

Wurth International Trading America is seeking a Temporary Customer Operations Account Specialist to support subsidiaries across the Americas from Wayne, NJ. This 8–9 month role combines B2B account support with hands-on order-to-cash execution, working across teams to ensure accuracy and timely delivery.

You will manage orders in SAP, coordinate pricing, invoices, and customer communications, and help customers adopt products while growing their accounts through proactive service and