Temp Customer Care Pro: Quick, Friendly Invoicing

Seedway, LLC; Bloomington (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Pension

401(k) & Employer Match

HSA & Employer Contributions

Life Insurance

Disability

Identity Protection

Paid time off

Paid holidays

Parental leave

Job summary

GROWMARK, Inc. is seeking a Temp, Customer Care in Bloomington, IL. You will handle price and product availability inquiries, invoices, and incident reports while supporting the Customer Care team and other stakeholders.

Responsibilities include becoming proficient with division products, resolving inquiries promptly, and maintaining accurate customer data. You may travel as needed and support on-call coverage during peak seasons.

Qualifications

• Normally requires a college degree in a business-related field or equivalent.
• Exceptional ability to communicate and foster positive business relationships
• Accountability and personal organization are essential.
• Proven professional communication, interpersonal, persuasion, and customer service skills.
• Proven computer skills and the ability to use the computer to enhance business processes.

Responsibilities

• Serves as the primary customer service contact for customers and member cooperatives to increase customer service quality from contracting to order to invoice.
• Maintains a basic understanding of products and services offered by the assigned division, answers customer inquiries, and ensures timely resolution to questions from other stakeholders.
• Ensures that customer requests are completed in a timely, professional, accurate, and responsive manner.
• Learn programs and software associated with assigned division's product or service to assist customers.
• Prioritizes workflows to maximize customer satisfaction and operational efficiency and creates operational metrics by using and implementing ServiceNow.
• Communicates with all functional areas when issues arise with members/customers. Assists in developing resolutions and service strategies for each member.
• Coordinates and maintains customer accounts, contacts, and location information data within the company's operating systems.
• Coordinates with the Customer Care team to ensure on-call assistance is available to customers during busy seasons.
• Prepares sales, purchases, inventory, and other reports as requested.
• Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
• Performs all other duties as assigned.
• Responsible for encouraging, supporting, and promoting innovative practices, ideas, and technologies within the team.

Skills

Communication

Customer service

Organization

Decision making

Teamwork

Travel readiness

Education

College degree in business or related field

Tools

ServiceNow

Job description

GROWMARK, Inc. is seeking a Temp, Customer Care in Bloomington, IL. You will handle price and product availability inquiries, invoices, and incident reports while supporting the Customer Care team and other stakeholders.

Responsibilities include becoming proficient with division products, resolving inquiries promptly, and maintaining accurate customer data. You may travel as needed and support on-call coverage during peak seasons.