Seasonal Customer Care Specialist

GROWMARK, Inc.; Bloomington (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Pension plan

Medical, dental, vision insurance

Life insurance

401(k) with company match

PTO & holidays

Parental leave

Employee assistance program

Job summary

GROWMARK, Inc. is seeking a Temp, Customer Care in Bloomington, IL to provide a positive customer experience. You will handle price and product availability inquiries, invoice corrections, disputes, and incident reports while supporting brand loyalty.

Responsibilities include serving as the main CS contact from contracting to invoice, learning product offerings, and ensuring timely, accurate responses. This role requires strong communication, organizational skills, and flexibility during peak

Qualifications

• Normally requires a college degree in a business‑related field or equivalent.
• Exceptional ability to communicate and foster positive business relationships
• Accountability and personal organization are essential.
• Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development.
• Proven professional communication, interpersonal, persuasion, and customer service skills.
• Proven computer skills and the ability to use the computer to enhance business processes.
• Ability and willingness to participate in required training that may include education on policies and procedures.
• Ability to work hours considered outside a normal workday during busy and peak seasons.
• Must have and maintain a valid driver's license and satisfactory driving record.
• Must have the ability to travel independently and overnight as necessary.
• Must have the ability to acquire and maintain a United States Passport.

Responsibilities

• Serves as the primary customer service contact for customers and member cooperatives to increase customer service quality from contracting to order to invoice.
• Maintains a basic understanding of products and services offered by the assigned division, answers customer inquiries, and ensures timely resolution to questions from other stakeholders.
• Ensures that customer requests are completed in a timely, professional, accurate, and responsive manner.
• Learn programs and software associated with assigned division's product or service to assist customers.
• Prioritizes workflows to maximize customer satisfaction and operational efficiency and creates operational metrics by using and implementing ServiceNow.
• Communicates with all functional areas when issues arise with members/customers. Assists in developing resolutions and service strategies for each member.
• Coordinates and maintains customer accounts, contacts, and location information data within the company's operating systems.
• Coordinates with the Customer Care team to ensure on‑call assistance is available to customers during busy seasons.
• Prepares sales, purchases, inventory, and other reports as requested.
• Follows policies and procedures and supports a safe work environment.
• Performs all other duties as assigned.

Job description

GROWMARK, Inc. is seeking a Temp, Customer Care in Bloomington, IL to provide a positive customer experience. You will handle price and product availability inquiries, invoice corrections, disputes, and incident reports while supporting brand loyalty.

Responsibilities include serving as the main CS contact from contracting to invoice, learning product offerings, and ensuring timely, accurate responses. This role requires strong communication, organizational skills, and flexibility during peak