Temp Collector – Loss Prevention (Hybrid)

SCE Federal Credit Union; Irwindale (CA); Hybrid; USD 34,000 - 40,000; Part time

Job summary

Rize Federal Credit Union is seeking a Temp - Collector in Loss Prevention to help members resolve past-due balances with empathy and professionalism.

The Temp Collector manages delinquent accounts, negotiates repayment terms, and supports members through financial hardship while protecting the credit union and maintaining regulatory compliance. Hybrid remote/in-office role at Headquarters in Irwindale, CA.

Qualifications

• 2+ years of experience in collections or a related field, preferably at a financial institution.
• Familiarity with the FDCPA, the Rosenthal Act, and other relevant laws.
• High school diploma or equivalent.
• Strong verbal and written communication and negotiation skills, with a friendly, professional manner.
• Composure in difficult conversations and discretion with sensitive, confidential information.
• Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel).
• Strong attention to detail and organization.
• Ability to work independently and as part of a team.
• Flexibility to work extra hours as needed and to work in a hybrid remote and in-office environment.

Responsibilities

• Monitor a portfolio of delinquent accounts with timely follow-ups and consistent member communication.
• Contact members by phone, email, and other channels to discuss account status and negotiate repayment terms.
• Set up and track repayment plans that work for the member and protect the credit union.
• Evaluate options such as loan modifications and extensions to help members avoid foreclosure or repossession.
• Restrict member account activity as needed and recommend accounts for charge-off.
• Oversee Collateral Protection Insurance for secured loans.
• Offer compassionate service and resources to members facing financial difficulty.
• Educate members on maintaining good credit and managing their finances.
• Serve ITIN holders and underserved or unbanked members with tailored solutions.
• Document every member interaction, payment agreement, and action taken, in line with regulatory requirements.
• Follow federal, state, and local laws and internal policies, including the Fair Debt Collection Practices Act (FDCPA).
• Prepare documents for legal action and coordinate with collection agencies, legal counsel, and bankruptcy courts.
• Apply bankruptcy rules when arranging payments with members who have filed.
• Meet department standards for outbound call volume, account follow-up, and documentation.

Skills

Collections experience

FDCPA knowledge

Negotiation

Strong communication

Bilingual English/Spanish

Education

High school diploma

Tools

Microsoft 365

Job description

Rize Federal Credit Union is seeking a Temp - Collector in Loss Prevention to help members resolve past-due balances with empathy and professionalism.

The Temp Collector manages delinquent accounts, negotiates repayment terms, and supports members through financial hardship while protecting the credit union and maintaining regulatory compliance. Hybrid remote/in-office role at Headquarters in Irwindale, CA.