TEM Analyst

TRS Recovery Services; Alpharetta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Fiserv in Alpharetta, GA is seeking a TEM Analyst to review, audit and process telecom invoices, research discrepancies, and support TEM initiatives.

You will work with IT Finance to address budgets, variances and project costs, map invoices to cost centers, and generate reports on a predetermined schedule. Strong Excel skills and prior TEM experience are required for success in this role.

Qualifications

• High School Diploma or GED equivalent.
• 4+ years of related education/experience.
• 6+ months experience with Fiserv platforms.
• 2+ years in Telecommunications involving invoices, SLAs, budgeting and cost analysis.
• Advanced Excel and data presentation from multiple sources.
• Experience reviewing telecom contracts and rate plans.
• Experience cost allocations for projects.
• Excellent interpersonal, verbal and written communication.
• Experience with a TEM provider such as Calero.

Responsibilities

• Telecom Invoice Validation, reconciliation, and Payment Processing.
• Wireline and wireless account reviews.
• Mapping invoices to appropriate cost centers.
• Billing disputes and credit inquiries.
• Assist end users with billing inquiries and account changes.
• Streamline requests for telecom contracts and services.
• Analyze financial data and generate periodic reports.
• Perform inventory audits to verify active services and schedules.
• Participate in meetings and possibly lead some sessions.

Skills

Excel proficiency

Financial analysis

Telecom invoicing

Budgeting

Data presentation

Service Management tickets

Education

High School Diploma

Tools

Calero TEM

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

TEM Analyst

About your role:

Reviews, audits and processes invoices for payment. Research discrepancies and pursue credits as needed. Work closely with IT Finance team to address any concerns with budgets, variances and project costs. Support Telecommunication Expense Management (TEM) initiatives and efforts.

What you'll do:

• Telecom Invoice Validation, reconciliation, and Payment Processing
• Wireline and wireless account reviews
• Mapping of invoices to appropriate cost centers
• Billing disputes and credit inquiries
• Assist end users with billing inquiries and account changes
• Work with team to streamline and organize requests for contract related voice and data services
• Analyze financial reporting data, provide analysis and generate reports management on a predetermined schedules
• Perform inventory audits to confirm if services are still active, required or if they need to be scheduled for disconnect
• Participate in wireline and wireless meetings and calls. May be required to lead some these meetings

Experience you'll need to have:

• High School Diploma or GED equivalent.
• 4+ years of an equivalent combination of educational background, related experience, and/or military experience
• 6+ months of experience working with Fiserv platforms.
• 2+ years of experience working in Telecommunications and have experience reviewing carrier invoices, reviewing SLAs, invoice processing, auditing, budgeting, and account analysis as well as familiarity of telecommunications and data and internet services.
• Must have advance knowledge working with Excel spreadsheets and presenting data that is extracted from multiple resources. Understanding of core accounting principles required. Experience with Service Management ticketing system preferred.
• Experience reviewing telecom contracts and performing rate plan optimization
• Experience reviewing carrier CSRs
• Under minimal direction, facilitate technical, financial, and business analysis, rate validation, and invoicing
• Experience pulling together financial data and cost allocations for small to large projects
• Excellent interpersonal, verbal, and written communication skills
• Previous experience working with a TEM provider such as Calero .

Important information about this role:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role

How you'll work:

This role requires use of a computer and audio equipmen

This role is not eligible to be performed in:

Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.