Telecom Expense Management – Senior Lead Analyst

FIS; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Career growth in fintech

Innovative fintech environment

Inclusive and diverse team

Professional development

Community involvement

Competitive salary and benefits

Job summary

FIS is seeking a senior telecom expense management leader to shape strategic direction for TEM across voice, data, wireless, and mobility services. You will own multi‑million dollar budgets, drive forecasting, invoice accuracy, and contract compliance while managing vendor relationships.

You will oversee budgeting, spend analytics, and service optimization, collaborating with cross‑functional teams to reduce costs and improve service delivery across the enterprise.

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, Business, Computer Science, Telecommunications, or related field preferred.
• 10+ years of experience in telecom services, TEM, financial analysis, budgeting, forecasting, auditing, or related operations.

Responsibilities

• Provide strategic direction and day-to-day accountability for enterprise telecom expense management across voice, data, wireless, and mobility services, with responsibility for vendor relationships, contract oversight, and service lifecycle management.
• Own complex billing operations and multimillion-dollar telecom budgets, including forecasting, variance analysis, financial planning, and spend optimization.
• Drive invoice accuracy, dispute resolution, approvals, payment governance, and contract compliance to strengthen financial controls and reduce spend.
• Set expectations with carriers and TEM providers by monitoring performance against SLAs and KPIs to improve service quality and accountability.
• Maintain visibility into telecom inventory, invoices, and service records for accurate reporting and continuity.
• Identify and implement process improvements and cost-saving opportunities through spend analytics and ROI evaluation.
• Coordinate across internal stakeholders, suppliers, procurement, and cross-functional teams to resolve issues and manage timelines.
• Deliver executive-ready reporting and insights for budgets and procurement activity.
• Operate in a high-volume, detail-oriented environment with strong business judgment and disciplined execution.

Skills

Executive communication

Analytical skills

Organizational skills

Advanced Excel

Reporting & analytics tools

Education

Bachelor’s degree in Finance/Accounting/Economics/Business/CS/Telecommunications

Tools

PeopleSoft

ServiceNow

Tableau

Calero

VeraSMART

Job description

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

This senior-level role helps to shape strategic direction for telecom expense management in a complex enterprise environment, ensuring strong financial stewardship, operational discipline, and vendor performance across voice, data, wireless, and mobility services. The position combines strategic oversight with hands‑on execution, with accountability for budgeting, forecasting, invoice governance, contract compliance, and service optimization while influencing decisions that improve controls, reduce cost, and enhance overall service delivery.

About the team

The FIS Network Team delivers enterprise and client telecommunications connectivity solutions worldwide. Our responsibilities span vendor strategy, network design, circuit provisioning, inventory management, and Telecom Expense Management (TEM). Comprised of wide area network engineers, telecommunications specialists, and expense management professionals, we oversee and optimize FIS’s global telecom portfolio. Our mission is to provide world‑class, reliable, and cost‑effective telecommunications services that enable business operations, support client needs, and drive connectivity excellence across the enterprise.

What You Will Be Doing

• Provide strategic direction and day‑to‑day accountability for enterprise telecom expense management across voice, data, wireless, and mobility services, with responsibility for vendor relationships, contract oversight, and service lifecycle management.
• Own complex billing operations and multimillion‑dollar telecom budgets, including forecasting, variance analysis, financial planning, and spend optimization.
• Drive invoice accuracy, dispute resolution, approvals, payment governance, and contract compliance to strengthen financial controls and reduce unnecessary spend.
• Set expectations with carriers and TEM providers by monitoring performance against service level agreements and key performance indicators to improve service quality and accountability.
• Maintain visibility into telecom inventory, accounts, invoices, and service records to support accurate reporting and operational continuity across the environment.
• Identify and implement process improvements and cost‑saving opportunities through spend analytics, utilization reviews, and business‑case evaluation.
• Serve as a key point of coordination across internal stakeholders, suppliers, procurement, and cross‑functional teams to resolve operational and billing issues while proactively managing risks, timelines, and communications.
• Deliver executive‑ready reporting and insights for budgets, vendor spend, procurement activity, and annual planning cycles.
• Operate effectively in a high‑volume, detail‑intensive environment requiring strong business judgment, analytical rigor, and disciplined execution.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, Business, Computer Science, Telecommunications, or a related field preferred.
• Typically requires 10+ years of experience in telecom services, telecom expense management, financial analysis, budgeting, forecasting, auditing, or related operational support.
• The ideal candidate brings strong executive communication, analytical, and organizational skills, along with advanced Excel capability and experience with reporting and financial platforms such as PeopleSoft, ServiceNow, Tableau, or similar systems.
• Deep experience in invoice auditing, spend analysis, cost‑benefit evaluation, ROI analysis, and vendor management is strongly preferred.
• Experience with telecom expense management platforms, particularly Calero or VeraSMART, is a plus.

What We Offer you

• At FIS, we are as committed to growing our employees’ careers as our own business.
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.