TELLERCUSTOMER SUPPORT SPECIALISTFLOAT

First Security Bank; Conway Springs (KS); On-site; USD 26,000 - 36,000; Full time

Job summary

First Security Bank seeks an energetic teller to support customers with deposits, withdrawals, and inquiries while maintaining accuracy and compliance. This role requires reliable service, confidentiality, and a strong ethic for community banking.

The float position involves traveling between Argonia, Conway Springs, Norwich, and Wichita, providing friendly service, handling daily transactions, and cross-selling appropriate banking products to meet customers’ financial goals.

Qualifications

• High school diploma or GED; six to nine months cash handling experience preferred.
• Excellent verbal and written communication; strong integrity and customer service mindset.
• Ability to follow procedures while delivering accurate banking transactions.

Responsibilities

• Maintain teller records and perform deposits, loan payments, cashing checks, withdrawals and account maintenance.
• Cultivate relationships with customers to assist banking needs or inquiries.
• Cross-sell bank products by informing customers of services and promotions; match needs with products.
• Travel between Argonia, Conway Springs, Norwich, and Wichita as needed; cover other branches.

Skills

General Math

Verbal & Written Communication

Integrity

Customer Service

Data Entry

Attention to Detail

Education

High School Diploma or GED

6-9 months cash handling experience

Job description

First Security Bank is seeking an energetic and customer-service focused individual whose skills complement our dedicated team of banking professionals. As a community bank, we strive to support our customers and communities by providing exceptional service and the latest in banking products. Float position will need reliable vehicle to travel between branches located in Argonia, Norwich, Conway Springs and Wichita.

Job Duties

• Maintain teller records and perform all aspects of teller duties, including but not limited to: Receiving deposits and loan payments; verifying currency; cashing checks; issuing withdrawals and official checks; recording night and mail deposits; closing accounts; processing customer requests; educating customers about banking products and services.
• Cultivate relationships with customers to better assist them with their banking needs or inquiries.
• Build customer confidence and protect bank operations by keeping information confidential.
• Perform all aspects of account opening and maintenance, including personal and business accounts, by collecting applicable documentation.
• Cross-sell bank products by answering inquiries; inform customers of new services and product promotions; ascertain customers’ needs and connect them with an appropriate product or staff member who can provide an appropriate service.
• Comply with bank operations and security procedures by participating in all dual control functions; maintain customer traffic surveys; audit other tellers’ and vault currency; receive continuing education covering regulatory requirements, banking policies, and best practices.
• Full-time schedule to include opening, closing, and covering other branches as needed. This position requires reliable transportation and travel to three rural branch locations in Argonia, Conway Springs, and Norwich, with possible occasional travel to Wichita as well.

Required Skills

General Math, Verbal & Written Communication, Integrity, Customer and Community Service, Computer Software & Data Entry, Thoroughness, & Attention to Detail

Required Qualifications

• Displays integrity, passion, follow-through, and the ability to provide exceptional service that improves each of our customers’ experience.
• Communicates effectively and collaborates productively with both customers and co-workers alike.
• Prioritizes tasks appropriately and manages time effectively.
• Is thorough and provides careful attention to detail.
• Will follow established procedures and guidelines during business operation to do what is right for customers and the bank, adhering to all applicable laws and regulations.
• Is comfortable asking customers about their financial goals and introducing services and products that will meet their needs.

Preferred candidates will have a high school diploma or general education degree (GED) and six to nine months previous cash handling and customer service experience; or equivalent combination of training and experience.