Personal Banker II - Float

First Community Bank; Bristol (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

First Community Bank is seeking a Personal Banker II - Float to provide customers with accurate information about bank products and services, handle inquiries, and resolve complaints. You will help customers with accounts, deposits, and basic lending discussions while adhering to policy and confidentiality.

The role emphasizes building relationships, promoting products, and delivering exceptional service across locations within the community.

Qualifications

• High school diploma or equivalent.
• Three years of banking experience in all account opening, servicing, and maintenance.
• Effective listening skills and ability to propose solutions.
• Patient and willing to help others with a positive attitude.
• Proven record of outstanding customer service.
• Proficiency with banking platforms and common office software.
• Strong verbal and written communication skills.
• Excellent negotiation skills and ability to influence people.
• Strong attention to detail.
• Ability to lift up to 25 pounds and stand for extended periods.
• Ability to sit at a computer for extended periods.
• Ability to travel as needed.

Responsibilities

• Establish and promote cordial relationships with customers and respond promptly to inquiries.
• Inform and suggest new banking products to customers.
• Provide information on accounts, balances, status, and transaction history.
• Ensure compliance with bank policies, procedures, and regulatory guidelines.
• Protect customers' confidential information.
• Improve customer experience by resolving banking challenges promptly.
• Conduct check sales presentations and qualify referrals.
• Introduce Tell-A-Friend program and hand out coupons with transactions.
• Explain in-person and digital banking options to customers.
• Promote technology use among retail and business clients.
• Open new accounts and service existing ones per procedures.
• Minimize deposit exceptions and address quickly.
• Refer banking partners for wealth, insurance, mortgage, and treasury services.
• Perform branch operational duties as assigned.
• Participate in marketing campaigns to grow the customer base.
• Assist with consumer loan options and processing with accurate documentation.
• Serve as Teller and manage cash drawer and related transactions.
• Complete training within expected timeframes.
• May handle cash vault duties in some markets.

Skills

Customer service

Listening

Communication

Negotiation

Attention to detail

Banking platforms

Education

High school diploma or equivalent

Tools

Banking software

Office software

Job description

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

The Personal Banker II - Float provides customers with accurate information regarding the Bank’s products and services, handles customer inquiries, and resolves customer complaints. Protect the Bank’s image and contribute positively to the achievement of the Bank’s overall goals and objectives.

Duties And Responsibilities

• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account such as balance, account status, and check or payment clearing history.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Ensure the customers’ confidential information is properly protected and only used for official purposes.
• Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
• Conduct effective checking sales presentations that will result in an appropriate account recommendation and asking for the customer’s business.
• Introduce customers to the Tell-A-Friend program and eagerly hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.
• Help customers to understand their in-person as well as digital banking options, allowing them to select the channel that aligns best with their personal preference for doing business with the Bank.
• Expand technology penetration of retail and business clients by pro-actively using the customer convenience channels offered by First Community Bank; personally using the services allows employees to be a better customer advocate.
• Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived at time of account opening.
• Ensure that deposit exceptions are minimal and addressed quickly after identifying with the goal of no account being at risk of closure due to documentation exceptions.
• Make qualified referrals to banking partners such as Wealth, Bearing Insurance, Mortgage,Commercial, and Treasury Services.
• Perform branch operational duties as assigned by Branch Manager, in accordance with operational procedures.
• Participate in marketing and awareness campaigns in the Bank to create and grow customer base.
• Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debt ratios and consumer reports with customers, and ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item.
• Serve as Teller, maintaining a cash drawer, accepting deposits, cashing checks, processing cash advances and loan payments, and other teller transactions accurately and courteously while adhering to regulatory and operational procedures.
• Complete training, as assigned, within the expected timeframes.
• In some markets, may handle cash vault duties including: completing end-of-day balancing of vault, including completion of the vault and currency log with the amounts of physical cash and coin in the vault, entering totals into Silverlake Teller, and completing close out of business day; preparing currency and coin shipments and placing currency orders each week in accordance with operational procedures; entering all teller outages into the electronic workflow-OWL, ensuring the balance in OWL matches the outage in general ledger; and reviewing and adding notes to the teller over/short report in Synergy on a daily basis and ensuring the outages are cleared/corrected.
• Assist Personal Banker Is with more complex duties which could include business accounts, IRA distributions as well as IRA openings, and any other duty that is less frequently recurring.
• All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

Requirements

• High school diploma or equivalent
• Three years of banking experience in all account opening, servicing, and maintenance and demonstrated proficiency in these tasks
• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them, and then purpose solutions or make contributions based on the points made
• Patient and willingness to help others in solving problems while maintaining a positive attitude
• Proven record of outstanding customer service
• Demonstrated proficiency using banking platforms and common office software and systems
• Strong verbal and written communication skills
• Excellent negotiation skills and ability to influence people
• Strong attention to detail
• Ability to lift up to 25 pounds occasionally and to stand for extended periods of time
• Ability to sit in front of a computer for extended periods of time
• Ability to travel, as needed
• The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.